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#1 2021-03-31 04:34:55

visvamba
New member
Registered: 2020-08-06
Posts: 4

Auto-assignment not working

We are using the live auto assignment feature, max active chat limits have been disabled at department level and per-user, but chats still not being auto-assigned. Are there any other configuration areas we should check?

We are using LHC v3.38 by the way.

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#2 2021-03-31 04:47:14

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,487
Website

Re: Auto-assignment not working

Chat are assgined if visitor has not left a chat or you have running workflow cronjob
https://doc.livehelperchat.com/docs/auto-assignment/

Also you can watch this video
https://www.youtube.com/watch?v=4PTkaAs452A

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#3 2021-04-02 15:08:35

visvamba
New member
Registered: 2020-08-06
Posts: 4

Re: Auto-assignment not working

Thanks. In my account settings for each operator, "My pending and active chats list enabled" had to be enabled.

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#4 2021-04-03 05:12:44

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,487
Website

Re: Auto-assignment not working

It would be enought just for operator to see enable pending chats list.
https://doc.livehelperchat.com/docs/aut … n-operator

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