Auto-assignment not working

visvamba · 2021-03-31 04:34:55

We are using the live auto assignment feature, max active chat limits have been disabled at department level and per-user, but chats still not being auto-assigned. Are there any other configuration areas we should check?

We are using LHC v3.38 by the way.

remdex · 2021-03-31 04:47:14

Chat are assgined if visitor has not left a chat or you have running workflow cronjob
https://doc.livehelperchat.com/docs/auto-assignment/

Also you can watch this video
https://www.youtube.com/watch?v=4PTkaAs452A

visvamba · 2021-04-02 15:08:35

Thanks. In my account settings for each operator, "My pending and active chats list enabled" had to be enabled.

remdex · 2021-04-03 05:12:44

It would be enought just for operator to see enable pending chats list.
https://doc.livehelperchat.com/docs/aut … n-operator

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#1 2021-03-31 04:34:55

Auto-assignment not working

#2 2021-03-31 04:47:14

Re: Auto-assignment not working

#3 2021-04-02 15:08:35

Re: Auto-assignment not working

#4 2021-04-03 05:12:44

Re: Auto-assignment not working

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