bot - testing if online operators

philip49 · 2021-01-25 15:36:48

Hello
I'm trying to always start with a bot. After some buttons I want to transfer to an operator. If there is no online operator, I want to give more information or do a redirect to our ticket-system.
How and where can I test if there are online operators and acted depending on the answer?

Philip

remdex · 2021-01-25 15:48:08

Read this. You will find all required info there. There is dedicated response type for that scenario.
https://doc.livehelperchat.com/docs/bot … r-to-human

philip49 · 2021-01-26 09:00:41

I found this, but I can't get it to work
I have this for the bot (it is called from Widget Theme)

The result of my widget:

The two triggers ('No operators available' and 'Operators available') just send text as a simple test.

I'm sorry for the questons, but I'm new to this product. It seems very good, but I'm just learning.

Philip

remdex · 2021-01-26 09:02:01

Have you set your trigger as default. https://doc.livehelperchat.com/docs/bot/triggers

philip49 · 2021-01-26 09:12:56

yes

remdex · 2021-01-26 09:13:51

In that case you are missing something else I don't know what. So just read documnetation and try simpler workflows first.

philip49 · 2021-01-26 11:03:50

I think I found it (it works now). The problem exists when:
1) you select the bot in a theme (under the Custom Content TAB)
2) and ALSO set the same bot in the departement

Philip

Announcement

#1 2021-01-25 15:36:48

bot - testing if online operators

#2 2021-01-25 15:48:08

Re: bot - testing if online operators

#3 2021-01-26 09:00:41

Re: bot - testing if online operators

#4 2021-01-26 09:02:01

Re: bot - testing if online operators

#5 2021-01-26 09:12:56

Re: bot - testing if online operators

#6 2021-01-26 09:13:51

Re: bot - testing if online operators

#7 2021-01-26 11:03:50

Re: bot - testing if online operators

Board footer