Sending email to offline departments

arpai · 2020-10-20 08:56:59

Hi,
If the operator/admin is offline, if visitor selects department and leaves the message , email is not going to the specified email-id(department-configuration), what could be the reason?? could you please help?

Last edited by arpai (2020-10-20 08:59:15)

remdex · 2020-10-20 09:45:38

Here it works so not much I can help.

https://doc.livehelperchat.com/docs/dep … nt/#e-mail

arpai · 2020-10-20 10:04:58

same documentation i have followed, but email is not delivering..

remdex · 2020-10-20 10:06:36

Check your mail log.

arpai · 2020-10-20 10:16:07

checked my mail log, i have not received.
other than department configuration do i need to change/add the mail setting in live helper chat??

remdex · 2020-10-20 10:17:54

I mean server mail log. To see where server is sending e-mails itself. You can test mail configuration here https://doc.livehelperchat.com/docs/smt … mtp-server

PeopleInside · 2020-10-20 10:38:41

Hi, did the test email arrive?
You can test email settings in settings, mail settings than press test.
Email can be not sent if you have wrong settings.

arpai · 2020-10-20 11:22:50

*** thank you so much.
*** yes thank you

PeopleInside · 2020-10-20 11:29:42

You are welcome, have a good day and enjoy live helper chat!

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#1 2020-10-20 08:56:59

Sending email to offline departments

#2 2020-10-20 09:45:38

Re: Sending email to offline departments

#3 2020-10-20 10:04:58

Re: Sending email to offline departments

#4 2020-10-20 10:06:36

Re: Sending email to offline departments

#5 2020-10-20 10:16:07

Re: Sending email to offline departments

#6 2020-10-20 10:17:54

Re: Sending email to offline departments

#7 2020-10-20 10:38:41

Re: Sending email to offline departments

#8 2020-10-20 11:22:50

Re: Sending email to offline departments

#9 2020-10-20 11:29:42

Re: Sending email to offline departments

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