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#1 2020-10-20 08:56:59

arpai
New member
Registered: 2020-10-20
Posts: 9

Sending email to offline departments

Hi,
If the operator/admin is offline, if visitor selects department and leaves the message , email is not going to the specified email-id(department-configuration), what could be the reason?? could you please help?

Last edited by arpai (2020-10-20 08:59:15)

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#2 2020-10-20 09:45:38

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: Sending email to offline departments

Here it works so not much I can help.

https://doc.livehelperchat.com/docs/dep … nt/#e-mail

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#3 2020-10-20 10:04:58

arpai
New member
Registered: 2020-10-20
Posts: 9

Re: Sending email to offline departments

same documentation i have followed, but email is not delivering..

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#4 2020-10-20 10:06:36

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: Sending email to offline departments

Check your mail log.

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#5 2020-10-20 10:16:07

arpai
New member
Registered: 2020-10-20
Posts: 9

Re: Sending email to offline departments

checked my mail log, i have not received.
other than department configuration do  i need to change/add the mail setting in live helper chat??

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#6 2020-10-20 10:17:54

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,303
Website

Re: Sending email to offline departments

I mean server mail log. To see where server is sending e-mails itself. You can test mail configuration here https://doc.livehelperchat.com/docs/smt … mtp-server

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#7 2020-10-20 10:38:41

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,762
Website

Re: Sending email to offline departments

Hi, did the test email arrive?
You can test email settings in settings, mail settings than press test.
Email can be not sent if you have wrong settings.


lol PeopleInside - Live helper chat - free limited forum support!
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#8 2020-10-20 11:22:50

arpai
New member
Registered: 2020-10-20
Posts: 9

Re: Sending email to offline departments

*** thank you so much.
*** yes thank you

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#9 2020-10-20 11:29:42

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,762
Website

Re: Sending email to offline departments

You are welcome, have a good day and enjoy live helper chat!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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