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Marketer

Member

Registered: 2017-06-05

Posts: 1

Operator to operator chat

This is my first post on this forum, so hello everyone
I have a problem how to start a chat between operators? I found this page: https://livehelperchat.com/operator-to- … -150a.html
but I think that was describe one of old version. I cannot find that configuration page.

Could somebody help me in that case? I want to talk with another operator using desktop application.

Thank You in advance.

Best regards,
Marketer

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Operator to operator chat

Hi Marketer and welcome in the live helper chat.
Using an app with live helper chat is not suggested by me as the software is not updated,
you can have a better experience by using the web browser version who will be always update if you keep your LHC version to the last one.

For start a chat with an operator you should click on the operator tab than start a chat.
The guide is showing an old interface but still be valid as also in the new interface you should see online operator,s, if not you need look into the guide for set permission to see online operators.
Once you can see online operators tab you will be able to start a chat with the operator.

Hope this helps.

Please you can see also the updated guide: https://forum.livehelperchat.com/viewtopic.php?id=2198

Anyone who need help about this can see the guide page and, if this doesn't help, start a new topic.
Thank you!

Last edited by PeopleInside (2017-06-05 10:18:48)

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