Set Time for a chat

syndr0me · 2017-02-14 10:27:07

Hi,
i can set a time in chat?

Example:
before start a chat i set 30 minutes of duration.
after this setting my chat start for 30 minutes, after close automatically and show a custom message for user: like a "thank you, coming back to support"...

PeopleInside · 2017-02-14 10:30:13

Hi, are you using the official Documentation before post a question?
Please see: https://livehelperchat.com/how-to-setup … -341a.html
smile

No other free support will be given about that :-) from my part.

syndr0me · 2017-02-14 11:27:01

peopleinside, i have activate the cronjob but the chat after ten minutes remain active on frontend

PeopleInside · 2017-02-14 12:26:06

I AM sorry, I cannot assist you with that. There are commercial support if you want. More info on my signature.

syndr0me · 2017-02-22 12:00:46

hi peopleinside,
in my version (2.5.4) last version, not view the fields can you send me and view in this link of documentation: https://livehelperchat.com/how-to-setup … -341a.html

i not have a field where set the number of minutes for autoclosing

PeopleInside · 2017-02-22 13:38:15

Hi syndr0me,
thank you for your reply!

The field where you can set the number of minutes for auto closing is placed in settings >> Live help configuration (tab) >> Chat configuration >> Misc (tab)
if you scroll down the page at the bottom you will be able to find that field.

Hope this help you wink cool

syndr0me · 2017-02-22 14:55:27

hi peopleinside,
thank you for the reply.
i have found the field and i write 10 in the field and save the settings.
after this procedure i have started a chat on my pc in two browser, one like a guest and other like a operator.
i type in both of chat for over 15 minutes, but the chat is active yet.

why after 10 minutes the chat is not automatically closed?

PeopleInside · 2017-02-22 15:14:58

Hi syndr0me,
have you set a server cronjob as the guide explain to do?
Are you looking at the official documentation? I have the dubt that you are not reading with attention the official Documentation.

If you want set complicated options maybe as is automatic chat closure you should be expert of the code and what to do,
otherwise you need the commercial support.

Please see the documentation:
https://livehelperchat.com/how-to-setup … -341a.html

So I not waste my time smile

syndr0me · 2017-02-22 16:19:34

peopleinside you're the big one,
ok i already read the documentation and i see the command for execute a cronjob, but i don't know the place where this cronjob i can apply.

PeopleInside · 2017-02-22 18:16:48

Sorry I cannot help with that. This is out of the scope of my free limited support smile
This is something that you should know from your server side is out of the live helper chat support (free).

Sorry :-) I cannot configure server of the user smile
Wish you a good luck.

But please note that have an open missed chat can be userfull because if you close it you do not know you missed chat.
Are you sure to want close chat automatically?
In all case no free support here from me on that. Again is out of the limited free support I can give to you.

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#1 2017-02-14 10:27:07

Set Time for a chat

#2 2017-02-14 10:30:13

Re: Set Time for a chat

#3 2017-02-14 11:27:01

Re: Set Time for a chat

#4 2017-02-14 12:26:06

Re: Set Time for a chat

#5 2017-02-22 12:00:46

Re: Set Time for a chat

#6 2017-02-22 13:38:15

Re: Set Time for a chat

#7 2017-02-22 14:55:27

Re: Set Time for a chat

#8 2017-02-22 15:14:58

Re: Set Time for a chat

#9 2017-02-22 16:19:34

Re: Set Time for a chat

#10 2017-02-22 18:16:48

Re: Set Time for a chat

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