Chat visitor timestamp

nuno-m-caeiro · 2017-02-14 14:44:42

Hello!

I noticed that while we are on a conversation it's possible to see the Operator timestamp (hour, minute and second) of each line of text by hovering through each line of the Operator conversation. Unfortunately this doesnt happen with the Visitors text, while hovering visitors text doesn't show any timestamp (hour, minute and second). If i query 'lh_msg' table i can see all lines of text have their own timestamp both for Operator and Visitor messages, why i don't see this Visitor message's timestamp inside chat window or how can i activate this feature? Doesn't seem to be something one can do through LHC backoffice settings.

Thanks in advance!

Cheers from Lisbon! smile
NC

Last edited by nuno-m-caeiro (2017-02-14 14:46:03)

PeopleInside · 2017-02-14 16:24:30

Hi,
this is your issue as in the demo of live helper chat ( https://livehelperchat.com/demo-12c.html )
you can see correctly time, just start a chat as visitor and move the mouse cursor over the message than the time is showed.

Hope it helps smile

nuno-m-caeiro · 2017-02-15 10:25:33

Hi there!

Did you tested? Because i'm there chatting and the result is exactly the same! Anyway here's some screenshots from the Demo right now:

Chat timestamp ok for Operator:
http://nunocaeiro.com/img/chat_timestam … tor_ok.jpg

Chat timestamp not ok for Visitor:
http://nunocaeiro.com/img/chat_timestam … not_ok.jpg

As you can see there's no timestamp for visitors conversation, just the first line of text as i previously explained.

Last edited by nuno-m-caeiro (2017-02-15 11:09:07)

PeopleInside · 2017-02-15 10:52:32

Ok so I have to test this. Thank you for the screenshot. I was suppose that timestamp was not showed if the time was the same as on top but now have to test what happen if the visitor write a message after a while.
I will update you here asap in the next 2 days, if no update please reply to this topic. Thank you! cool

PeopleInside · 2017-02-15 11:02:36

Thank you for report this issue.
I can confirm the issue. From visitor side all is showed correctly, from operator side not.

Report opened as BUG in GitHub. You can find and subscribe than following the issue here 983.

Last edited by PeopleInside (2017-02-15 11:02:58)

nuno-m-caeiro · 2017-02-15 11:11:44

Tanks for your quick reply and support. Will be following this thread. wink

PeopleInside · 2017-02-15 11:12:41

Thank you for your report and sorry but sometimes take longer understand issues.
Thank you again smile and I see you have an amazing website and business. My compliments to you smile

PeopleInside · 2017-03-20 17:56:45

Issue has been fixed.

Announcement

#1 2017-02-14 14:44:42

Chat visitor timestamp

#2 2017-02-14 16:24:30

Re: Chat visitor timestamp

#3 2017-02-15 10:25:33

Re: Chat visitor timestamp

#4 2017-02-15 10:52:32

Re: Chat visitor timestamp

#5 2017-02-15 11:02:36

Re: Chat visitor timestamp

#6 2017-02-15 11:11:44

Re: Chat visitor timestamp

#7 2017-02-15 11:12:41

Re: Chat visitor timestamp

#8 2017-03-20 17:56:45

Re: Chat visitor timestamp

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