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jarvil

Member

Registered: 2017-01-25

Posts: 5

How to categorize chats?

Hello,

Anyone have ideas how to categorize chats? I think I could use departments for this but the problem is that if the chat is closed under the "wrong" department you cannot transfer it to a another department, you can only transfer active chats. 

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: How to categorize chats?

Hi, welcome in the live helper chat.
I have the same issue and I already reported this to the chat owner here:
https://github.com/LiveHelperChat/liveh … issues/856

But maybe you can create a new GitHub issue by asking to made possible transfer also to an offline department or a way to correct the department in closed chats.
You can open a new report here

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