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#1 2017-01-22 06:24:03
- hartois
- Member
- Registered: 2017-01-22
- Posts: 3
Notification on forward chat
Hello,
When you forward the chat to other operator notification appears for all operators (may be all in department).
It is not convenient - all the operators think it's a chat to them and click on the notification.
How can I activate the notification when forwarding the chat ONLY for the operator to whom the chat was forwarded?
Version 2.52
Last edited by hartois (2017-01-22 06:26:03)
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#2 2017-01-22 09:40:52
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Notification on forward chat
Hi hartois,
welcome in the live helper chat forum!
When you choose to forward a chat you can choose to forward them to a department (so all operator of that department can see this chat and take it) or you can choose to transfer it to a specific user.
Have you used the transfer to a user function?
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#3 2017-01-22 15:26:28
- hartois
- Member
- Registered: 2017-01-22
- Posts: 3
Re: Notification on forward chat
Yes, to a user. Not to department.
For testing I have only one department.
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#4 2017-01-22 16:21:23
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Notification on forward chat
If you are able to reproduce this issue on the demo of live helper chat
https://livehelperchat.com/demo-12c.html
Please open a report on GitHub
Link also this topic into the GitHub topic.
Thank you!
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If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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#5 2017-01-23 04:14:44
- hartois
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- Registered: 2017-01-22
- Posts: 3
Re: Notification on forward chat
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#6 2017-01-23 13:35:43
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Notification on forward chat
Thank you. 
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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