Keep chat opened even if visitor opens another page

megacursos · 2017-01-03 14:32:30

Hello

While my visitors chat with me through Live helper chat, they like to navigate through the website, open new pages, click buttons, etc
But each time they open for a new page, Lhc asks him to open a new chat, where the logical thing would be to keep the same chat window throughout all pages, so they can chat while browsing the site.
How can I achieve this?

Thank you very much!!

PeopleInside · 2017-01-03 15:50:14

megacursos wrote:

Hello
While my visitors chat with me through Live helper chat, they like to navigate through the website, open new pages, click buttons, etc
But each time they open for a new page, Lhc asks him to open a new chat, where the logical thing would be to keep the same chat window throughout all pages, so they can chat while browsing the site.
How can I achieve this?
Thank you very much!!

Hi megacursos,
welcome in the Live helper chat forum and thanks for your first post!

Your question has been discussed different times and the solution are also mentioned in the official Documentation in the main website.

Please see:
My users looses chat session then they navigate through the site, duplicate online users records