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#1 2017-01-03 14:32:30

megacursos
Member
Registered: 2017-01-03
Posts: 2

Keep chat opened even if visitor opens another page

Hello

While my visitors chat with me through Live helper chat, they like to navigate through the website, open new pages, click buttons, etc
But each time they open for a new page, Lhc asks him to open a new chat, where the logical thing would be to keep the same chat window throughout all pages, so they can chat while browsing the site.
How can I achieve this?

Thank you very much!!

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#2 2017-01-03 15:50:14

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Keep chat opened even if visitor opens another page

megacursos wrote:

Hello

While my visitors chat with me through Live helper chat, they like to navigate through the website, open new pages, click buttons, etc
But each time they open for a new page, Lhc asks him to open a new chat, where the logical thing would be to keep the same chat window throughout all pages, so they can chat while browsing the site.
How can I achieve this?

Thank you very much!!

Hi megacursos,
welcome in the Live helper chat forum and thanks for your first post!

Your question has been discussed different times and the solution are also mentioned in the official Documentation in the main website.

Please see:
My users looses chat session then they navigate through the site, duplicate online users records


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2017-01-03 16:10:55

megacursos
Member
Registered: 2017-01-03
Posts: 2

Re: Keep chat opened even if visitor opens another page

Ok, thank you very much! I forgot to enter site domain in the back office!

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#4 2017-01-03 16:12:28

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Keep chat opened even if visitor opens another page

smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

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