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#1 2016-11-26 11:46:03

dinakarangs86
Member
Registered: 2016-11-26
Posts: 5

Ho to configure Leave message when agent offline

Hi all,

I recently installed latest version of live helper chat, when i try to configure the offline message configuration when agent is offline automatically message goes to particular department.

Please guide me how to configure this.

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#2 2016-11-26 11:57:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

Hi dinakarangs86,
welcome in the Live helper chat forum and thanks for your first post!

You can configure offline message by going on settings >> live help configuration >> start chat from settings >> offline form settings
Also you have some customization when you create a widget theme (you can change here default showed text)

How to use themes?

You also may want configure your department to redirect the user to the offline form when no operator are able to answer the chat so, you can look at:

How to redirect user to contact form if chat is not accepted for some time?

You can consult the Live helper chat documentation if you need other info.
Hope it helps!
Enjoy the Live helper chat experience!


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#3 2016-11-26 12:14:00

dinakarangs86
Member
Registered: 2016-11-26
Posts: 5

Re: Ho to configure Leave message when agent offline

Hi PeopleInside,

I did the same steps, it's working fine but when user fill the form i am not able to receive any mail.
how to configure mail notification when agent is offline.

Thanks

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#4 2016-11-26 12:44:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

Hi,
this is because you may not have configured SMTP in live helper chat so your email sent from LHC goes into SPAM folder.
https://livehelperchat.com/how-to-use-g … -204a.html


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#5 2016-11-26 13:10:35

dinakarangs86
Member
Registered: 2016-11-26
Posts: 5

Re: Ho to configure Leave message when agent offline

Hi,

I tried with gmail account but it shows "SMTP Error: Could not connect to SMTP host."

this is the details
Server: smtp.gmail.com
Port: 587

But no luck it's gives an error.

Thanks

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#6 2016-11-26 13:14:53

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

Hi dinakarangs86,
this is a bug, see here https://github.com/LiveHelperChat/liveh … issues/943 and we are awaiting a fix.
You can try to ignore the error message and see if by pressing test you are able to receive the test email.
Please check also in the SPAM folder as the test mail can goes into the SPAM.

Another test you can do is: start a chat from visitor side, close the chat than inside the operator panel goes to the chat list (on the left menu) than open the closed chat, press the mail icon on the chat and try to send an email.

You can refer also to this guide:
https://forum.livehelperchat.com/viewtopic.php?id=2226

Let me know if you was able to solve, thanks!


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#7 2016-11-26 13:16:20

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

Also please correct your server host:

IS NOT: smtp.gmail.com

but: tls://smtp.gmail.com

as is explained in the official guide I have linked previously.

Last edited by PeopleInside (2016-11-26 13:16:50)


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#8 2016-11-26 13:33:44

dinakarangs86
Member
Registered: 2016-11-26
Posts: 5

Re: Ho to configure Leave message when agent offline

Hi,

I configured with different server smtp details and try to sent the mail for closed chat it's working fine and mails are arrived to proper inbox. But when i try to send a message if agent is offline it's not receiving any mail to department.

if anything is missed ?

Thanks

Last edited by dinakarangs86 (2016-11-26 13:36:00)

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#9 2016-11-26 13:36:58

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

Check to have inserted the correct email in your department:
settings >> live helper chat configuration >> department >> departments >> edit department >> email

Good luck!


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#10 2016-11-27 02:32:23

dinakarangs86
Member
Registered: 2016-11-26
Posts: 5

Re: Ho to configure Leave message when agent offline

Hi,

Thanks for your help, now it's working fine some issue in our mail server. i fixed that issue now i can able to receive the  mails.

Once again thanks

Thanks

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#11 2016-11-27 06:52:09

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

Thank you to you for your feedback and for asking help  smile


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#12 2016-11-28 13:26:17

arleypool
Member
Registered: 2016-11-28
Posts: 1

Re: Ho to configure Leave message when agent offline

Thanks for all your help ***

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#13 2016-11-28 13:32:14

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,586
Website

Re: Ho to configure Leave message when agent offline

You are welcome :-D thanks for the positive feedback!


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#14 2016-12-08 08:22:31

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 2,688
Website

Re: Ho to configure Leave message when agent offline

For gmail
I tested. All works with gmail account.
https://livehelperchat.com/how-to-use-g … -204a.html

You just have to use Google Application password.
https://security.google.com/settings/se … ords?pli=1

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#15 2016-12-12 08:03:03

sktthemes
Banned
From: United State
Registered: 2016-12-12
Posts: 1

Re: Ho to configure Leave message when agent offline

Nice post..


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