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tea

Member

Registered: 2016-03-09

Posts: 32

Can not switch back to manual login from Auto Login

Hello  Macro,

I was trying to remove automatic login settings and resume manual login.

However, after I removed all the data in the Settings >> Live Help Configuration >> Departments and manual logged in, the chat window still showed me "Live help is offline".

I do not know the correct way to switch back to manual login. My current manual login can not make the chat window online.

Please teach me how to fix this. Many thanks!

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Can not switch back to manual login from Auto Login

Hi tea, you setup auto login or automated work hours?
Because I think is two different things.

This is autologin:
https://livehelperchat.com/how-to-use-a … -413a.html

Here I cannot help you much as this is quite complex feature or is something I AM not using so I cannot help you with that.

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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Can not switch back to manual login from Auto Login

For now I AM going offline so I will reply to future post tomorrow or soon as possible.
If your issue is relative to the mentioned auto login I cannot help you.
Maybe you need contact the chat owner who is very busy or request commercial support.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Can not switch back to manual login from Auto Login

I can suggest to check in your settings, live chat configuration, misc that the option "Ignore users online statuses and use departments online hours" is unchecked.
If your issue still be present you can consider to commercial support or new install.

I cannot assist you on this issue as is not a very basic settings what you changed and I have no experience on this.

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PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

tea

Member

Registered: 2016-03-09

Posts: 32

Re: Can not switch back to manual login from Auto Login

Hello Macro,

Thank you so much for your suggestion!! I will try to use the way you taught me to fix it after a while.

I appreciate that you are always here helping me out!!

Best regards,
Tea

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Can not switch back to manual login from Auto Login

Thanks tea for the kinds world.
I AM Marco not Macro hihihi

Hope you will be able to fix your issue.
Have a nice time! 

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PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]