Announcement

maureen

Member

Registered: 2016-08-23

Posts: 3

Need Help Widget not showing

Hi, my "Need Help Widget" used to show up on my page but it stopped appearing today. I even changed the settings to show the tooltip every hour but it still won't show up on my page. These are the settings for my Need Help Widget right now:

Is there anyway to force the "Need Help Widget" to show? Or are there other settings that can turn the tooltip off that I need to turn back on?

Thank you,

Maureen

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Need Help Widget not showing

Hi, can you share here or privately the URL where the toltip should show? I will try to check when you are online. Is strange issue.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

M-n-I SEO Guy

Member

Registered: 2016-10-26

Posts: 11

Re: Need Help Widget not showing

My need help widget won't show up, either. I don't think it ever has. I changed my settings to 1 hour as well... Did anyone ever find a solution for this?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Need Help Widget not showing

Hi M-n-I SEO Guy,
your server has wrong configuration. You cannot ask support here if your server has issue.

Before asking support please resolve your server issue.
If you digit an URL that not exist on your website you have wrong redirect and browser have to stop request and alert the user your server hosting do a wrong redirect.
This issue and wrong or too complex htaccess file can cause issue.

Also your htaccess rule that redirect al htm to php.
Thank you for understanding.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

M-n-I SEO Guy

Member

Registered: 2016-10-26

Posts: 11

Re: Need Help Widget not showing

Peeps,
I decided to remove that rewrite rule from my .htaccess file, so that is no longer an issue. I'm just really hoping my ancient .htm pages don't start resurfacing on the search engines again and cause me hundreds of 404 errors... But, yes... Removing that rewrite rule solved this issue as well, so my Need Help widget works fine now.

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Need Help Widget not showing

Thanks for the feedback. Yes was a really bad rule for your hosting situation. This rule create different issue.
Enjoy you time and LHC!
Have a nice time!

Thank you for asking free support here.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]