Problem with transfer to other department

fabiux · 2016-05-10 08:53:01

Hi,
I need help with transfer between departments.

I've one department (X) which receive chat from web site. One operator (A) (assigned to X) accept the chat, speak with the user and have to transfer the chat to the appropriate department (Y). The problem is:
- if the operator A (department X) transfer the chat to operator B of department Y, all works fine.
- if the operator A transfer the chat directly to department Y, the chat is transferred to operator B, but when the operator try to open the transferred chat, he receive this error: You do not have permission to access the current chat!

in the DB i see the chat (in table lh_chat) still assigned to operator A and department X, and in table lh_transfer I've one entry like this:

id chat_id dep_id transfer_user_ID from_dep_id transfer_to_user_id
38 286 Y A X 0

anyone can help me?

thanks
Fabio

PeopleInside · 2016-05-10 09:00:07

Hi,
I don't know if this is an issue with Live Helper Chat.
If you receive no reply here in those day you can open an issue with the same description here and maybe link to this topic at https://github.com/LiveHelperChat/liveh … issues/new

Hope it helps.
https://livehelperchat.com/documentation-6c.html

PeopleInside · 2016-11-08 14:13:57

This issue is relative to permission of the operator B who don't have the right permission.
https://livehelperchat.com/article/view/45
Maybe the operator B don't have the permission to see chat from different operator and department.

The permission is located in users, group management. I explained how to reach this here:
https://forum.livehelperchat.com/viewtopic.php?id=2198

Last edited by PeopleInside (2016-11-08 14:15:41)

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#1 2016-05-10 08:53:01

Problem with transfer to other department

#2 2016-05-10 09:00:07

Re: Problem with transfer to other department

#3 2016-11-08 14:13:57

Re: Problem with transfer to other department

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