Disable Live Chat when no Operator is Available

imaginativemindsllc · 2016-03-05 16:00:40

Where in the settings do I turn off live chat if I don't have an operator available to help? I want it to reappear as soon as an operator logs into though.

PeopleInside · 2016-03-05 16:41:10

Hi imaginativemindsllc,
thank you for your post.

If you want to be online when operator are online and offline when operator are offline you need disable work hours in your department.
https://livehelperchat.com/i-m-offline- … -331a.html

Hope it helps,
have a great week end!

imaginativemindsllc · 2016-03-05 19:34:37

Marco,

Thanks for your response. I am looking to have it where the entire chat box isn't displayed unless an operator is online to respond. So, if no one is logged in to respond I don't want the live chat to display at all. Once an operator logs in I would then want the live chat box to be shown.

PeopleInside · 2016-03-05 19:47:35

Hi imaginativemindsllc
for do that you need regenerate the Embed code, select the option: "Hide status when offline"
than replace the old Embed code in your website with the new one generated.
Thank you!

imaginativemindsllc · 2016-03-05 21:17:12

Marco,

Thanks! That is exactly what I was looking for. I forgot where I had originally saw it. Thanks again! Greatly appreciated.

PeopleInside · 2016-03-05 21:43:33

imaginativemindsllc thank you for your kind and nice feedback.
I AM happy to help. smile

Announcement

#1 2016-03-05 16:00:40

Disable Live Chat when no Operator is Available

#2 2016-03-05 16:41:10

Re: Disable Live Chat when no Operator is Available

#3 2016-03-05 19:34:37

Re: Disable Live Chat when no Operator is Available

#4 2016-03-05 19:47:35

Re: Disable Live Chat when no Operator is Available

#5 2016-03-05 21:17:12

Re: Disable Live Chat when no Operator is Available

#6 2016-03-05 21:43:33

Re: Disable Live Chat when no Operator is Available

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