Visitor map not showing visitors

Azrael · 2016-02-15 21:10:32

Hello,

i just installed the newest verison of Live helper chat on my server and everything seems to work just fine.
Unfortunately i can't see the visitors on the visitor map. The google map loads and shows the countries, but although there currently several visitors, no tags are shown on the map telling me their location.
The customers are assigned a country, so the geodata is properly read. In the server logs i don't see any errors.
I also don't see any javascript or network errors.

I tested it with the newest firefox and IE 11.

Where could be the problem? What could i try? What more information do you need?

Best regards
Azrael

PeopleInside · 2016-02-15 21:12:53

Hi Azrael, thank you for posting the question / issue in the Live Helper Chat Forum.
Could you take a screen shot of the issue on the map?

If you want you can find me in the live chat by following the link in the footer of this post.
For now is difficoult for me understand what is happening.
Thank you!

Last edited by PeopleInside (2016-02-15 21:14:13)

PeopleInside · 2016-02-15 22:10:06

Hi,
I have looked into your panel, I Am really sorry but this time I don't know what is wrong.
You have also reinstalled new instance all work fine except for the map.

I AM really sorry to cannot help you with that.
You can try to solve by yourself or if you need help you can consider commercial support
https://livehelperchat.com/support-13c.html

Sorry again.

Azrael · 2016-02-16 20:47:13

Hi,

i was able to resolve my issue.
The root cause was using the default configuration of LiveChatHelper. In this configuration, only the country database of maximind is being used. As long as you use this database, no longitude/latitude configuration is filled and so no icons are shown on the map.
Another interesting issue which made it difficult to find out: the longitude/latitude is only filled when the user is visiting the first time. So if you change anything regarding the geotracking you have to remove the users to update the entries, otherwise nothing happens.

Best regards
Azrael

PeopleInside · 2016-02-16 20:49:23

Azrael, I AM very happy to hear you have resolved your issue.
Have you installed MaxMind City for solve the issue?

Thank you also for your feedback!
Very happy you can now use and appreciate Live Helper Chat.

Azrael · 2016-02-16 22:14:05

Correct, i had to install the city database and configure LHC to use it.
Thanks for your help.

PeopleInside · 2016-02-17 08:32:33

Azrael, thank you for your feedback and for share the solution;
this will help me and other user to solve the same issue in the future.

Thanks again.
The MaxMind city database can be downloaded here:
http://dev.maxmind.com/geoip/geoip2/geolite2/

This is for who are looking for.
Thanks againd and have a great time!

Announcement

#1 2016-02-15 21:10:32

Visitor map not showing visitors

#2 2016-02-15 21:12:53

Re: Visitor map not showing visitors

#3 2016-02-15 22:10:06

Re: Visitor map not showing visitors

#4 2016-02-16 20:47:13

Re: Visitor map not showing visitors

#5 2016-02-16 20:49:23

Re: Visitor map not showing visitors

#6 2016-02-16 22:14:05

Re: Visitor map not showing visitors

#7 2016-02-17 08:32:33

Re: Visitor map not showing visitors

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