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#1 2016-01-27 07:23:59
- leochan1982
- Member
- Registered: 2016-01-27
- Posts: 6
Is our JS code in the webpage compatible with Microsoft IE (6 /7 /8)?
Is our JS code in the webpage compatible with Microsoft IE (6 /7 /8)?
While I using Widget embed code of Live help embed code in my website, I can not see the widget pop up if I use Internet Explorer 8.0.
And I guess, it will happens while using IE 6 or 7, maybe IE 9 or 10.
Now, there is also more than 20% visitors using early versions of Microsoft IE. How can LHC JS code be compatible with these versions?
My website for testing is http://uvmax6.duapp.com. (Now the pictures are hidden.)
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#2 2016-01-27 08:26:54
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Is our JS code in the webpage compatible with Microsoft IE (6 /7 /8)?
Hi,
I AM testing your website, able to see the chat widget from Firefox but your chat not load. Is frozen in the loading so your install of LHC seems to have issue.
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
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#3 2016-01-27 08:34:06
- leochan1982
- Member
- Registered: 2016-01-27
- Posts: 6
Re: Is our JS code in the webpage compatible with Microsoft IE (6 /7 /8)?
You can try my other website for testing: http://www.smoothskinchina.com/?lhc In this website, the JS code was inserted, but while using IE browser, the widget can not pop up.
Do other LHC users has The compatible problems with Microsoft IE 6 / 7/ 8 ?
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#4 2016-01-27 08:36:25
- leochan1982
- Member
- Registered: 2016-01-27
- Posts: 6
Re: Is our JS code in the webpage compatible with Microsoft IE (6 /7 /8)?
I have marked the URL. I had seen your browser is FireFox. But my problem happens when using IE not FF or Chrome. I wanna you know my concern.
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#5 2016-01-27 08:38:06
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: Is our JS code in the webpage compatible with Microsoft IE (6 /7 /8)?
Seems you have customized your LHC as a chat is automatically acepted without the action of the user.
Are you sure the issue is present with a standard normal LHC?
Are you able to reproduce on the live helper chat demo?
If you are not able to reproduce on the Live Helper Chat Demo there are a commercial support for solve your issue.
Sorry I can't help with your issue,
I AM also just an user and my reply is for provide to you a fast solution.
If you are able to reproduce in the demo of Live Helper Cht is more easy receive support for your issue, for free.
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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