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#1 2015-12-16 12:15:52

Lilo
Member
Registered: 2015-02-26
Posts: 110

Departments - Order - Ascending/descending

Hi
I created a new department and i would like to appear above some departments already created.How do i go about it to sort departments?

Is is possible for department to have sub departments so my users can go directly to the agent rather than the whole department

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#2 2015-12-16 12:56:47

PeopleInside
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From: Italy
Registered: 2014-04-10
Posts: 3,791
Website

Re: Departments - Order - Ascending/descending

Hi,
thank you for posting a question into form!
Sorry, sub department are not supported at the moment.

Have you tried to enter in the department and edit the 0 value of priority?


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#3 2015-12-16 12:59:35

PeopleInside
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From: Italy
Registered: 2014-04-10
Posts: 3,791
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Re: Departments - Order - Ascending/descending

Priority seems not solve the order issue.... umh.....
seems for me is not possible order department for now.
We need a reply from remdex.

Last edited by PeopleInside (2015-12-16 12:59:45)


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#4 2015-12-16 13:04:56

PeopleInside
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From: Italy
Registered: 2014-04-10
Posts: 3,791
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Re: Departments - Order - Ascending/descending

Issue created
https://github.com/LiveHelperChat/liveh … issues/810

From the documentation
https://livehelperchat.com/article/view/34
seems the priority is for order the department but tested on the demo and seems not work.

You can subscribe to the git hub topic


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#5 2015-12-20 20:34:34

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,791
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Re: Departments - Order - Ascending/descending

Hi,
GOOD NEWS!

Is now available a new version who should resolve your issue.
https://livehelperchat.com/news-5c.html

Version 2.40


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#6 2015-12-22 15:54:20

Lilo
Member
Registered: 2015-02-26
Posts: 110

Re: Departments - Order - Ascending/descending

Hi
So how does that work - I tested demo account and it did not change priority

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#7 2015-12-22 17:23:14

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,791
Website

Re: Departments - Order - Ascending/descending

Hi Lilo, I have alerted remdex of your question. Maybe a reply will be posted as soon possibile.
Thanks.


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#8 2015-12-22 18:59:12

remdex
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From: Lithuania
Registered: 2012-09-23
Posts: 3,418
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Re: Departments - Order - Ascending/descending

Now departments have new field called "Priority, used for departments sort" so just set this field to number you want.

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#9 2015-12-22 19:42:26

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,791
Website

Re: Departments - Order - Ascending/descending

Thank you remdex!
Lilo, try the new instruction, hope you will be able to solve your issue,
if not please write back here.

Also a positive feedback are appreciated for know you have resolved the issue.
Thank you!


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