Departments - Order - Ascending/descending

Lilo · 2015-12-16 12:15:52

Hi
I created a new department and i would like to appear above some departments already created.How do i go about it to sort departments?

Is is possible for department to have sub departments so my users can go directly to the agent rather than the whole department

PeopleInside · 2015-12-16 12:56:47

Hi,
thank you for posting a question into form!
Sorry, sub department are not supported at the moment.

Have you tried to enter in the department and edit the 0 value of priority?

PeopleInside · 2015-12-16 12:59:35

Priority seems not solve the order issue.... umh.....
seems for me is not possible order department for now.
We need a reply from remdex.

Last edited by PeopleInside (2015-12-16 12:59:45)

PeopleInside · 2015-12-16 13:04:56

From the documentation
https://livehelperchat.com/article/view/34
seems the priority is for order the department but tested on the demo and seems not work.

You can subscribe to the git hub topic

PeopleInside · 2015-12-20 20:34:34

Hi,
GOOD NEWS!

Is now available a new version who should resolve your issue.
https://livehelperchat.com/news-5c.html

Version 2.40

Lilo · 2015-12-22 15:54:20

Hi
So how does that work - I tested demo account and it did not change priority

PeopleInside · 2015-12-22 17:23:14

Hi Lilo, I have alerted remdex of your question. Maybe a reply will be posted as soon possibile.
Thanks.

remdex · 2015-12-22 18:59:12

Now departments have new field called "Priority, used for departments sort" so just set this field to number you want.

PeopleInside · 2015-12-22 19:42:26

Thank you remdex!
Lilo, try the new instruction, hope you will be able to solve your issue,
if not please write back here.

Also a positive feedback are appreciated for know you have resolved the issue.
Thank you!

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