Announcement

DanStafford62

Member

Registered: 2015-08-21

Posts: 3

Nothing Happens When Clicking "Blue Eye" Button In Live Chat

Using the latest versions of Firefox and Chrome on Windows 10.

I was able to establish a chat session fine. Then I click the blue eye button in the initial chat screen on the admin panel, and it switches to the panel with just the current chat, screen sharing option check boxes, and big blue eye button to request screen share.

When I click the blue eye, nothing happens.

DanStafford62

Member

Registered: 2015-08-21

Posts: 3

Re: Nothing Happens When Clicking "Blue Eye" Button In Live Chat

"How to enable NodeJs support?

The biggest advantage for using NodeJs for Co-Browsing mode is the updates speed. In ajax mode there is some delay before user screen changes is transmited to operator window. With NodeJs these changes are transmitted instantly. You will be able to see almoust live user mouse movements.

NodeJs server is located at doc/node_servers/cobrowsing

Just read readme.txt file content from there also do not forget to enable it in livehelper chat in chat configuration section."

The location given for NodeJS server is ambiguous. I tried to append that to my site URL and get an Apache error message saying it doesn't exist. ( https://www.TemecoolComputerRepair.com/ … cobrowsing )

Where can I get a copy of the ReadMe.txt file?

Is NodeJS built into the Live Helper install, or do I need to install it separately?

Last edited by DanStafford62 (2015-08-21 02:51:06)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Nothing Happens When Clicking "Blue Eye" Button In Live Chat

You need to install separtely and have it running.
https://github.com/LiveHelperChat/liveh … readme.txt

To see something then you click an eye user has to accept screen sharing.

DanStafford62

Member

Registered: 2015-08-21

Posts: 3

Re: Nothing Happens When Clicking "Blue Eye" Button In Live Chat

Thank you. This is going to take me awhile - I'm not familiar with NodeJS & will have to learn it from scratch.