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RRCoupland

Member

Registered: 2015-07-22

Posts: 9

Chats moving from Pending to Active - Not working for one agent

Hi there.

Experiencing a bit of a strange issue where if one of my agents answers a chat, it stays in the Pending Queue.

This doesn't happen for any of the other agent and as far as I can see they are set up exactly the same...  Any ideas where I might have gone wrong?

I'm sure it's something I have overlooked...

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Chats moving from Pending to Active - Not working for one agent

I ques, your agen have chosen to be in invisible mode
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