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RRCoupland

Member

Registered: 2015-07-22

Posts: 9

Widget Themes - Online Status Text

Hi,

Everything works perfectly when creating a new widget theme, however the code won't show my widget at all if I enter anything other than the default 'live help in online' in the 'online status text' field / or leave it blank.

Is there a known issue with this?  It's important that I am able to amend this.

Thanks

R

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget Themes - Online Status Text

Sorry, to little information to reproduce. Write down in steps
1. ...

RRCoupland

Member

Registered: 2015-07-22

Posts: 9

Re: Widget Themes - Online Status Text

1. Go to Widget Themes, New.

2. I create a Widget theme (without Custom CSS) - Online Status Text:  'We're online' or similar (not default text)

3. I go to Widget embed code, and set up preferences, selecting new theme in 'theme' drop down.

4. Copy code into my site header

5. Chat widget not showing on site at all.

THEN

6. Go back, and delete custom 'online Status Text - 'we're online', leaving blank so it defaults to 'live help is online'

7. Save Theme

8. Widget appears (with custom colours, etc. just with default text)

Hope this makes sense.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget Themes - Online Status Text

Ok, it's better explain i'll test at home.

RRCoupland

Member

Registered: 2015-07-22

Posts: 9

Re: Widget Themes - Online Status Text

Thanks!

I basically just want to be able to enter my own text to appear on our site.

FYI - 'Live Help is online' doesn't really make sense in English...

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget Themes - Online Status Text

Hi,

So i tested, but just cannot reproduce all works here... Can you reproduce on demo.livehelperchat.com? Or just export theme file and send to my mail ***.com

RRCoupland

Member

Registered: 2015-07-22

Posts: 9

Re: Widget Themes - Online Status Text

Sent across, however when I click 'update' the text disappears from the 'online status text' field, so unsure if this will be in the file I sent

Thanks

RRCoupland

Member

Registered: 2015-07-22

Posts: 9

Re: Widget Themes - Online Status Text

Looks like it was because I am entering an apostrophe (') in the field, ie) 'Let's Chat'

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Widget Themes - Online Status Text

This is kinda known issue, but was happening only in old version.