Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2015-06-25 17:13:22

cchristensen-cxp
Member
Registered: 2015-06-25
Posts: 2

Enhancement Request - Required fields for chat.

As a product owner, I would like the ability to require the chat agents to enter a disposition at the end of the chat via a dropdown.

As a product owner, I would like the ability to require the chat agents to enter additional information about the chat at the end of the chat.

Thank you

Offline

#2 2015-06-25 17:17:05

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,631
Website

Re: Enhancement Request - Required fields for chat.

Operators can use Notes for that purposes.

Offline

#3 2015-06-25 19:04:53

cchristensen-cxp
Member
Registered: 2015-06-25
Posts: 2

Re: Enhancement Request - Required fields for chat.

A note is not required, I also need most fields to be dropdown, check or radio boxes.  So I can extract the data for reporting.  Free field text fields are hard to provide statistics on.

Offline

#4 2015-06-26 11:50:17

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,631
Website

Re: Enhancement Request - Required fields for chat.

Well,

Most likely you will have to develop these enhancements your self smile

Offline

Board footer