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mr.seiko

Member

Registered: 2015-05-13

Posts: 5

Online Operators

Hey.

I've been digging through the permissions for a little while, and haven't been able to find what I'm, looking for.

When logged in with the full Admin account, on the Dashboard, there is a section called "Online Operators"
When I log in with an "Operator" account, all other panels of the Dashboard are displayed except the "Online Operators"

I'm assuming that there is just a permission that I am missing somewhere that needs to be granted to allow access to this.

Basically I'm putting together a Supervisor group, that has a little more access for workflow management, but doesn't have full admin access, as they simply don't need that level of access.

Thanks in advance to anyone that can point me in the right direction for this.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Online Operators

Hi,

1. "Chat related" section in chat configuraiton and check "List online operators"
2. Users has to have permission to one of these functionms
'lhuser', 'userlistonline'
'lhuser', 'userlistonlineall'
3. Permission changes takes effect after operator logouts and logins.

mr.seiko

Member

Registered: 2015-05-13

Posts: 5

Re: Online Operators

Amazing.  Thank you.

Not sure why I didn't see that option before now.

massoud

Member

Registered: 2015-11-16

Posts: 3

Re: Online Operators

Hi I have same problem, I gave the permission 'lhuser', 'userlistonlineall' to the oprators and by default my administrator account has all function permissions and also in my dashboard in section "Choose what widgets you want to see" my "Online operators" is marked but I can not see online operators on my dashboard not even on operator panel but also I can not see it on my admin panel.

Last edited by massoud (2015-11-18 14:57:16)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Online Operators

Hi massoud ,
After assign the permission have you tried to log out and log in again?

Please check well.
Also be sure to have assigned the right permission to your account with you are log in.
Thanks.

Hope it helps.
Have a great time!

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massoud

Member

Registered: 2015-11-16

Posts: 3

Re: Online Operators

Hi Marco,

Thanks for your kind help. I checked permissions and also logged out and login more than 10 times, the strange thing is why I can not have online operators with admin user, by default admin account have all the permissions.

Thanks again.

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Online Operators

Hi massoud,
if you want I can try to help by looking into your live chat.

Maybe I can look remotely by connecting to your PC and look together you.
You can contact me in live chat on www.peopleinside.it

Please try to following this step:

1. Log in into your chat system with admin account
2. Go to the setting, Live Help Configuration, Chat configuration, Misc
3. Chat related - List online operators, 0 - no, 1 - yes. this option are checked? If not please check it.
This can solve your issue.

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For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
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massoud

Member

Registered: 2015-11-16

Posts: 3

Re: Online Operators

Perfect,  Thank you so much. It Fixed.

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Online Operators

Happy to hear that. Thank you for using the forum for posting your question!
Have a great day and time!

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For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]