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jared-1

Member

Registered: 2015-06-03

Posts: 3

Help with email variables

Hello,

In the Live Helper Chat settings, when I go to System -> Email templates, I can set email templates to use.

In a template I've created, the following variables work successfully when I send an email:  {user_chat_nick}, {additional_message}, and {messages_content}.

I've looked for a variable which would refer to the chat ID number, but I can't find one that works.  Is there a variable that refers to the chat ID number?  I've tried {chat_id}, {id}, and {identifier}, but none of them worked for me when trying to include it in an email template.

Thank you!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Help with email variables

Unfortunately chat_id is not supported at the moment. Please fill github feature request if you want it.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Help with email variables

Implemented in this commit.
https://github.com/LiveHelperChat/liveh … 46641082e8

jared-1

Member

Registered: 2015-06-03

Posts: 3

Re: Help with email variables

Thanks for your quick answer.   

Additionally, is it possible to send the IP address as a variable through the email template?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Help with email variables

'{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{country}','{city}','{prefillchat}')

jared-1

Member

Registered: 2015-06-03

Posts: 3

Re: Help with email variables

Oh, haha I see it now.  Thanks!  You're a life saver.