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#1 2015-05-04 05:42:22

harry2015
Member
Registered: 2015-05-04
Posts: 5

Firefox default java setting blocks pro active popup message

Hello,
i just installed livehelperchat new on my server.

For testing i opened on my home (Linux) PC a new user
and started Firefox, so it is fresh new and has all default
settings.
With these default settings it seems that pro active does not
work and also chat opening from system to user/visitor is not
possible.
Firefox (Ver. 37.0.2) default settings seem to block incoming
traffic to user/visitor completely.

The reason is that per default Firefox installation the java plugin
is set to "Ask to activate" and not "Always activate".
I know that on some other pages, there is a message/symbol to activate the
java plugin temporarily because it's needed for specific page.

Any idea how to solve this? Because i guess that normal users
don't change settings in Firefox.
(I don't know if this is same on Win_$$$ systems, i don't have to test)


Kind regards

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#2 2015-05-04 05:43:40

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Firefox default java setting blocks pro active popup message

LHC does not have any Java in itself. So it's your PC problem. LHC has nothing to do with it at all.

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#3 2015-05-04 05:49:36

harry2015
Member
Registered: 2015-05-04
Posts: 5

Re: Firefox default java setting blocks pro active popup message

I guess this is a missunderstanding.

I m not talking about me!

Its the visitor of the site who has this problem, if he does not
change the setting in his Firefox , he can not see anything
he is not getting the pro active message and i can not open the
chat to this visitor.

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#4 2015-05-04 05:51:54

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Firefox default java setting blocks pro active popup message

This proactive message is not a popup. It's internal page element widget.
You are definitely mixing stuff in your request...

Yes, popups them-self can be blocked, because it's normal JS popup. In that case you should use page widget, not external popup.

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#5 2015-05-04 06:00:05

harry2015
Member
Registered: 2015-05-04
Posts: 5

Re: Firefox default java setting blocks pro active popup message

So this means all visitors of my website with a new installed Firefox
can not see my "pro active invitation" and i am not able to open
a chat to them?

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#6 2015-05-04 06:03:54

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Firefox default java setting blocks pro active popup message

Stop mixing a stuff!!!
Proactive has nothing to do with popups. It's internal page widget, how many times I'll have to repeat same thing?

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#7 2015-05-04 06:08:19

harry2015
Member
Registered: 2015-05-04
Posts: 5

Re: Firefox default java setting blocks pro active popup message

The pro active message  does not apear on visitor Firefox browser.

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#8 2015-05-04 06:10:05

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Firefox default java setting blocks pro active popup message

Here all works, story closed. You can try to test on http://demo.livehelperchat.com

And this your sentence is total nonsense. LHC does not have any Java at all.

The reason is that per default Firefox installation the java plugin
is set to "Ask to activate" and not "Always activate".
I know that on some other pages, there is a message/symbol to activate the
java plugin temporarily because it's needed for specific page.

Offline

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