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Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Share your ideas, what feature you are missing? (brainstorming)

Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

https://groups.google.com/forum/#!topic … mdUZeyVzjU

javate...@gmail.com

Guest

Re: Share your ideas, what feature you are missing? (brainstorming)

I just install the program.
It working nice! Thanks for the good work!
What I am Missing!
Edit the template? Or choose some different styles overlays
But Compliments!

Op woensdag 26 maart 2014 20:51:43 UTC+1 schreef Remigijus Kiminas:Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

Hector Hernandez

Member

Registered: 2014-01-18

Posts: 20

Re: Share your ideas, what feature you are missing? (brainstorming)

I like to have an option to hide/disable chat widget from the script for certain departament. Or using the keyword.
If I do not have access to the page where it is, and I can not remove it directly from the html code.

It is possible?

Thanks Remigijus

El miércoles, 26 de marzo de 2014 13:51:43 UTC-6, Remigijus Kiminas escribió:Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

As for Hector notices. Filled github issue with foreseen workflow.
https://github.com/LiveHelperChat/livehelperchat/issues/329

2014-03-28 1:41 GMT+02:00 Hector Hernandez <hector.hern...***.com>:

Kevin Sikweza

Guest

Re: Share your ideas, what feature you are missing? (brainstorming)

Thanks for the good work
I am still new and I may possibly be missing some features if already added
ReportsExtract report into CSV or excelReport on missed chat , proactive chats , chats terminated by user and operatorReport of user geographic accessReport on each agentGraphical presentation of data

Hector Hernandez

Member

Registered: 2014-01-18

Posts: 20

Re: Share your ideas, what feature you are missing? (brainstorming)

What do you thing about include images and/or text in proactive chat invitation messages as part of the conversation initiated?

2014-03-28 0:23 GMT-06:00 Remigijus Kiminas <rem...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Well,

To. Hector
LHC supports bbcode so basically you can include image in proactive invitation text. Just play around
To. Kevin
1. Any example how report should look like? Can you create a github feature request with example CSV, XLS

2. Will think about it
3. Will think about it
4. Will think about it
5. Will think about it

But basically I have no intention of making such complicated reports at the moment especially without any financial support , anyway thanks for ideas

2014-03-28 18:09 GMT+02:00 Hector Hernandez <hector.hern...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Hi,

1. You can edit through ftp client, no intention making any editor in back office.
2. Someone has to create them first

2014-03-28 1:37 GMT+02:00  <javate...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Few changes from this thread already in http://livehelperchat.com/new-version-1.93v-enhancements-294a.html

2014-03-28 18:31 GMT+02:00 Remigijus Kiminas <rem...***.com>:

MaBo

Support

Registered: 2014-03-17

Posts: 26

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Reject a user.

Actually is possibile to set a time after who user are redirected to the contact form but if operator want redirect the user to contact form immediatly because they can't reply to the caht can't to this.

Operator are only able to acpet chat not to reject and so redirect immediatly user to contact form.

Il giorno mercoledì 26 marzo 2014 20:51:43 UTC+1, Remigijus Kiminas ha scritto:Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Not bad idea this time Marco, filled github feature request.

2014-03-31 14:43 GMT+03:00 Marco Borla <peoplei...***.com>:

Hector Hernandez

Member

Registered: 2014-01-18

Posts: 20

Re: Share your ideas, what feature you are missing? (brainstorming)

New idea: Banner inside chat window. I m thinging in a copy - paste option inside department, to use adsense o other ads provider
What do you thing Remigijus?

2014-03-31 7:39 GMT-06:00 Remigijus Kiminas <rem...***.com>:

Roberto Sorto

Member

Registered: 2014-04-01

Posts: 2

Re: Share your ideas, what feature you are missing? (brainstorming)

Excellent script, i've been using it for a while and it just keeps getting better.

What if online departments / working hours take precedence over any type of login (windows app, chrome app, admin site login), so the online widget in the page will strictly show online only during this time / days. This is because in my case i use the computer for other tasks, also using chrome or checking LCH admin, and i tend to forget to logout / login the admin or app.

Ex. all my departments have a support schedule from monday to saturday from 8am to 4pm (time zone is correctly set and support departments correctly configured), is already 5pm and support still shows online just because i haven't yet chage the chrome app status!!!.

El miércoles, 26 de marzo de 2014 13:51:43 UTC-6, Remigijus Kiminas escribió:Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Ok few replies,

Regarding ads
1. Why would you want to do that? The only reason i ques you are giving hosting for free and having ads in customer windows, in any other situation i do not see a point of having ads in chat window. In any case you can override templates.

Regarding online status stuff
2. As for that situation I ques the simplest way is just check yourself as offline, so offline/online hours will take a precedence. 3. As for enhancement the only idea at the moment just have an option in department "[X] Online hours takes precedence" over users status.

3.1 But this is kinda tricky like status can be generated for global (any of department is online), for custom department. And all this somehow have to be mixed with users statuses and department statuses and online policy. Getting messy

2014-04-01 2:27 GMT+03:00 Roberto Sorto <rjs...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Hi,

New version with few enhancements from this thread.
http://livehelperchat.com/new-version-1.94v-enhancements-296a.html

2014-04-04 22:23 GMT+03:00 Remigijus Kiminas <rem...***.com>:

Roberto Sorto

Member

Registered: 2014-04-01

Posts: 2

Re: Share your ideas, what feature you are missing? (brainstorming)

The improvement in the department hours is working great,

Thank you!

El sábado, 5 de abril de 2014 04:34:36 UTC-6, Remigijus Kiminas escribió:

Hector Hernandez

Member

Registered: 2014-01-18

Posts: 20

Re: Share your ideas, what feature you are missing? (brainstorming)

I see something tha can call in your app: "proactive mailing list invitation" In the lenovo website, and I thing that can be an option alone or combined inside a "proactive chat invitation" and can be show in selected pages.
What do you thing?

Thanks for your work.

El miércoles, 26 de marzo de 2014 13:51:43 UTC-6, Remigijus Kiminas escribió:Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Have you any detailed explanation how this would work?

2014-04-07 17:25 GMT+03:00 Hector Hernandez <hector.hern...***.com>:

Hector Hernandez

Member

Registered: 2014-01-18

Posts: 20

Re: Share your ideas, what feature you are missing? (brainstorming)

Yes.
It works like your proactive chat invitation, and can be an enhancement to it if this is part of it.
It is triggered by time + pages visited, and inside the editable text can say:

"Hello, wellcome to <site> to receive our news, we invite you to suscribe to newsletter:
Mail [_______________________________]
Button: Thanks

And when the user click it, can be triggered the proactive chat function inside as it do it now.This can be also optional and configurable from the (new name): "proactive configuration" with both selection check marks and texts.

[ x ] Proactive chat invitation[ x ] Proactive newsletter register invitation
Text [_____________________________________________________]

Today proactive chat invitation ask for your email, this can be a minor change...

The resulting emails list can be exported to xls, csv or any to be used inside our Newsletter script or service.   

2014-04-07 10:06 GMT-05:00 Remigijus Kiminas <rem...***.com>:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Hi,
Submitted enhancement, now you will have just wait P.s not sure how long
https://github.com/LiveHelperChat/livehelperchat/issues/334

2014-04-07 18:20 GMT+03:00 Hector Hernandez <hector.hern...***.com>:

Vaggelis Vlachos

Member

Registered: 2014-04-07

Posts: 2

Re: Share your ideas, what feature you are missing? (brainstorming)

Hi Remigijus, thanks for the fantastic software.

Some small ideas.

1.) Different pro active chat invitations for different department.
2.) Added option that users can not see all departments when setup embed code but only deprtment(s) allow from the administrator in web login.
3.) Duplicate rule from existing rule with the touch of a button.
Τη Τετάρτη, 26 Μαρτίου 2014 9:51:43 μ.μ. UTC+2, ο χρήστης Remigijus Kiminas έγραψε:Hi all,

Basically what I ask all of you to share your ideas here, what feature you are missing for Live Helper Chat?. These features should be oriented for web client. Frontend/Backend. So flood me with your ideas here and perhaps some of them will be implemented if I find them cool and useful

Dan Zicom

Member

Registered: 2014-04-08

Posts: 40

Re: Share your ideas, what feature you are missing? (brainstorming)

Images would be a GREAT idea!

Brendan Catlow

Member

Registered: 2014-06-24

Posts: 2

Re: Share your ideas, what feature you are missing? (brainstorming)

What are the chances you could have email verification added before they can chat?

scenario being some type of verification of the user within an institution to get more details before supporting them.

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Share your ideas, what feature you are missing? (brainstorming)

Well, if you just could more briefly outline how you imagine verification process... I could see what i can do.

On 24 June 2014 09:14, Brendan Catlow <bca...***.vic.edu.au> wrote:

What are the chances you could have email verification added before they can chat?

scenario being some type of verification of the user within an institution to get more details before supporting them.

--

Brendan Catlow

Member

Registered: 2014-06-24

Posts: 2

Re: Share your ideas, what feature you are missing? (brainstorming)

My thought would be to add either the capability to have a login on the chat window. The most prefered way would be to have that pass through LDAP/SAML (don't need smtp setup)
The other option have them do email verification before support.
I did read one article that had some details.
http://www.9lessons.info/2013/11/php-email-verification-script.html

it would be good for that type of level so only your users could chat. (lock it down to an organisation)if your users have a membership for the live support then you can even flag a group that you allow live chat for.
by far the best functionality in a live chat solution i have seen.Thank you Remi!

One small feature that i think is missing in the windows app is the rating system which you can see on the web. (thumbs up/thumbs down)

On Tuesday, June 24, 2014 4:40:29 PM UTC+10, Remigijus Kiminas wrote:Well, if you just could more briefly outline how you imagine verification process... I could see what i can do.

On 24 June 2014 09:14, Brendan Catlow <bca...***.vic.edu.au> wrote:

What are the chances you could have email verification added before they can chat?

scenario being some type of verification of the user within an institution to get more details before supporting them.

-- ...Sincerely,
Remigijus Kiminas