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#1 2015-04-01 15:15:05

coolbaboon
Member
Registered: 2015-03-29
Posts: 11

Priotize agents

Hello,
I have 5 agents online all the time.
The problem is...

If visitor start to chat, all chat agents accepts it and then there are 5 agents in one visitor. So the visitor is confused who is he talking...

Is there an option for prioritization of agents?

Like;

Agent 1 = 1
Agent 2 =2
Agent 3 = 3

This means if Agent 1 don't answer, it goes to agent 2..

I've read all the docs but never find a topic like this..

or do you have an alternative solution for this?

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#2 2015-04-01 16:32:16

JustinUtesch
Member
Registered: 2014-04-13
Posts: 19

Re: Priotize agents

I think what you are looking for is this.

https://livehelperchat.com/how-to-setup … -322a.html

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#3 2015-04-01 17:10:46

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

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