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coolbaboon

Member

Registered: 2015-03-29

Posts: 11

Priotize agents

Hello,
I have 5 agents online all the time.
The problem is...

If visitor start to chat, all chat agents accepts it and then there are 5 agents in one visitor. So the visitor is confused who is he talking...

Is there an option for prioritization of agents?

Like;

Agent 1 = 1
Agent 2 =2
Agent 3 = 3

This means if Agent 1 don't answer, it goes to agent 2..

I've read all the docs but never find a topic like this..

or do you have an alternative solution for this?

JustinUtesch

Member

Registered: 2014-04-13

Posts: 19

Re: Priotize agents

I think what you are looking for is this.

https://livehelperchat.com/how-to-setup … -322a.html

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Priotize agents

Also
https://livehelperchat.com/how-to-disab … -220a.html