Status of the service is not accurate.

Tiago Caus · 2014-07-01 15:15:41

Many customers are complaining that they do not have anyone online, but I'm always during business hours.
So I checked.
When I access the site many times shows the online service as 'Offline', al when I update the page with F5, there is online.
What is bringing this problem?

Thank you.

https://groups.google.com/forum/#!topic … 474viXKJ1A

Remigijus Kiminas · 2014-07-01 15:21:46

Hi,

1. Most likely it's something you changes in your lhc instance. Let say online timeout value.
2. As for reference - http://livehelperchat.com/how-to-report-a-bug-properly-310a.html

Tiago Caus · 2014-07-01 15:27:32

Where this located?

Remigijus Kiminas · 2014-07-01 15:28:51

"Configuration" => "Live help configuration" => "Synchronisation and sound settings"

On 1 July 2014 16:27, Tiago Caus <tiagoper...***.com> wrote:

Where this located?

Tiago Caus · 2014-07-01 15:33:46

What value should I put? If I am online the person accessing the site should already see the online service.

Remigijus Kiminas · 2014-07-01 15:41:44

1. I'm not sure what value you have there.
2. Keeping 300 seconds seems most logical. But not less than 30 or 60 seconds.

On 1 July 2014 16:33, Tiago Caus <tiagoper...***.com> wrote:

What value should I put? If I am online the person accessing the site should already see the online service.

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Tiago Caus · 2014-07-01 15:49:27

I had put 7. As informed, I want that when the person accessing the site show who is online. That is right.

Remigijus Kiminas · 2014-07-01 17:49:09

And that's the issue.
Back office is synced every 15 seconds. And it's time used to set last time operator was seen. And like you set timeout to 7 seconds, it's shorter than 7 seconds. So you are getting inconsistent status report. So please increase it atleast to 30 - 60 seconds,

On 1 July 2014 16:49, Tiago Caus <tiagoper...***.com> wrote:

I had put 7. As informed, I want that when the person accessing the site show who is online. That is right.

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Tiago Caus · 2014-07-01 17:52:45

See if this is entirely correct http://prntscr.com/3ycd4g

Remigijus Kiminas · 2014-07-01 17:55:10

Yes, it should be ok now, you can always increase it in any case.

On 1 July 2014 18:52, Tiago Caus <tiagoper...***.com> wrote:

See if this is entirely correct http://prntscr.com/3ycd4g

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Announcement

#1 2014-07-01 15:15:41

Status of the service is not accurate.

#2 2014-07-01 15:21:46

Re: Status of the service is not accurate.

#3 2014-07-01 15:27:32

Re: Status of the service is not accurate.

#4 2014-07-01 15:28:51

Re: Status of the service is not accurate.

#5 2014-07-01 15:33:46

Re: Status of the service is not accurate.

#6 2014-07-01 15:41:44

Re: Status of the service is not accurate.

#7 2014-07-01 15:49:27

Re: Status of the service is not accurate.

#8 2014-07-01 17:49:09

Re: Status of the service is not accurate.

#9 2014-07-01 17:52:45

Re: Status of the service is not accurate.

#10 2014-07-01 17:55:10

Re: Status of the service is not accurate.

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