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Type2

Member

Registered: 2015-01-14

Posts: 8

Install Live helper chat on GoDaddy

I'm not really sure where to begin.
1. I have two websites. Will I need to install this program in the directories of each website?
2. Do I use FTP to upload this unzipped or zipped files to the GoDaddy server?
3. I have Linux hosting with cPanel. I read the Documentation but I don't see anything on actually getting the program installed on my server.

I don't need hand holding, just a nudge in the right direction.

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Install Live helper chat on GoDaddy

Hi,

see:
https://livehelperchat.com/ultimate-tut … -217a.html
https://livehelperchat.com/godaddy-conf … -119a.html

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

Thanks for those links. I read them before I posted and they don't really explain what I'm asking. I think I'm missing the big picture.

Let me break it down. Lets say that I have a website hosted by GoDaddy, and that the website URL is www.someurl.com

1. Do I need to log on to FTP and upload the unzipped live helper chat files to www.someurl.com/index.php/site_admin/install/install URL
2. "install URL" can be any folder name I want? For example, if I want, it can be www.someurl.com/index.php/site_admin/install/livehelperchat

Thanks!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Install Live helper chat on GoDaddy

If you looked more careful you would see that

www.someurl.com/index.php/site_admin/install/install

Is just URL request it's not a folder etc.

So if you unzip it would be like

http://www.someurl.com/lhc_web/index.php/site_admin/install/install

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

If you looked more careful you would see that

www.someurl.com/index.php/site_admin/install/install

Is just URL request it's not a folder etc.

So if you unzip it would be like

http://www.someurl.com/lhc_web/index.php/site_admin/install/install

Thank you. That's the part I couldn't wrap my brain around. I'll give it a shot.

EDIT: And to be clear, I will need to do this with every website I own that I want to install live helper chat on, correct?

Last edited by Type2 (2015-01-15 21:20:21)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Install Live helper chat on GoDaddy

No,

LHC supports multiple domains from single installation.

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

Dang. I cant even get past step 1 (a) of the installation tutorial. I uploaded the zip file to GoDaddy.  I was able to unzip it just fine. I can explore the folder structure in cPanel.

The website I am running is http://lawrencebankruptcy.com

When I point my browser to the install path http://lawrencebankruptcy.com/lhc_web/ I get this message: "It looks like nothing was found at this location. Maybe try a search?"

I made sure I uploaded .htaccess and php5.ini as well.

Any ideas what I am doing wrong?

Edit:

Same results with:
http://lawrencebankruptcy.com/lhc_web/s … ll/install
http://www.lawrencebankruptcy.com/lhc_w … ll/install

Last edited by Type2 (2015-01-18 19:23:03)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Install Live helper chat on GoDaddy

https://livehelperchat.com/godaddy-conf … -119a.html

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

https://livehelperchat.com/godaddy-conf … -119a.html

I made sure I uploaded .htaccess and php5.ini as well.

I did that. For the .htaccess the code is "AddHandler x-httpd-php5-cgi .php" like on the above link  and NOT "AddHandler x-httpd-php5-cgi.php"

i.e. there is a space before ".php"

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

I think maybe I will just try having you host the program.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Install Live helper chat on GoDaddy

Or better, try to contact with your hosting. I just know that these godaddy issue can be fixed.
Just always a lot of trouble with cheap hosting

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

Thank you

Type2

Member

Registered: 2015-01-14

Posts: 8

Re: Install Live helper chat on GoDaddy

Remdex/Administrator - I do not want to trouble you any more, so I will not ask you for help. However, if ANYONE else has installed this program on GoDaddy, I would really appreciate some help here. I see there are a lot of views. I'm surprised no one has any insight into this?

Thanks