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John

Member

Registered: 2013-09-23

Posts: 11

Resume Button Code?

Hi again! Just wanna ask where can I find the query that is executed by resume button in the customer page?
I just need to tweak it a little bit. So that if the operator that currently handling the customer goes offline, the customer will be redirected to another Operator automatically if he/she press resume button.

Thanks In Advance.

https://groups.google.com/forum/#!topic … _p5wS-1mTY

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Resume Button Code?

Hi,

In general you do not need to tweak it. There is option in chat configuration to resume chats as new request. In any case if you want to tweak.
http://livehelperchat.com/article/view/60

On click this button just redirects user to reopen chat. Just see url and by url you will know to what file it goes.
E.g chat/startchat goes to modules/lhchat/startchat.php

John

Member

Registered: 2013-09-23

Posts: 11

Re: Resume Button Code?

I'll check it first sir.
If I set the option to resume chats as new request will it be redirected to other users whether the last operator is online or not?

Thank you again for you response.

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Resume Button Code?

Yes, it will redirect whatever... Like your specific case is operator who was having chat online or not and if offline resume as new chat is not implemented. But it's good idea, I will try to implement it.

John

Member

Registered: 2013-09-23

Posts: 11

Re: Resume Button Code?

Thanks again Remi!
I got it working now!