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raj.sharma

Member

Registered: 2014-06-02

Posts: 50

Any way to track if user has closed browser

Hello Rem

Is there any way to track if user has closed the browser where chat widget has been installed. As it is one of feature for online visitor section.

Thanks

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Any way to track if user has closed browser

Hi raj.sharma
You can know when user has closed the chat window
because the top icon where you see the green man is grey when user has left or closed chat.
If you ant know if this visitor is alredy in the website you can go on online user and looked for the same IP, if the row is green or blue visitor is still on the site, if not is not green or blue.

Hope it helps.

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raj.sharma

Member

Registered: 2014-06-02

Posts: 50

Re: Any way to track if user has closed browser

Hey Marco
Thanks for your input, but what I am looking is different scenario let me explain it
Suppose a visitor comes to my site and he has chatted and left then it will be treated as grey, but now same user if is online on my site should be treated as online visitor irrespective of how long he is sitting idle and once he closes the window then he should be treated as offline visitor.
Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Any way to track if user has closed browser

Well, that's different type of online/offline. Like green status indicates has user closed chat window or not. Perhaps if you fill github feature request it could be added in chat window as separate indication. Like in genreal we have this information in online visitors list. Just at the moment you should be able manually find user in online visitors list.

raj.sharma

Member

Registered: 2014-06-02

Posts: 50

Re: Any way to track if user has closed browser

Hello Rem
Have posted this on github under issue 569

Thanks

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Any way to track if user has closed browser

This stuff was integrated in 2.14v
https://livehelperchat.com/new-version-2.14v-380a.html

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Any way to track if user has closed browser

Hello Rem
Have posted this on github under issue 569

Thanks

Already replied on Github. Please choose where to post question, forum or Github who usually is for confirmed BUG.
:-)

Please see you reply: https://github.com/LiveHelperChat/liveh … issues/569

What you want is alredy possibile and is not to implement because already supported. Hope it helps!
Have a great time and take care 

Last edited by PeopleInside (2014-12-03 14:51:41)

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im.masoomali

Member

Registered: 2014-12-02

Posts: 6

Re: Any way to track if user has closed browser

Can someone help of out of this.

https://forum.livehelperchat.com/viewtopic.php?id=852

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Any way to track if user has closed browser

One more post in incorrect topic and you will be banned!