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#1 2014-11-14 15:57:57
- Yuri Novik
- Member
- Registered: 2014-07-07
- Posts: 6
Possibility to see chat archive
I have to Departments:
* Customer support
* Security audit
2nd department should see all chats of 1st one. I can find proper permission and can't assign people from 2nd department to support beacause they will start assign to chats.
That topic is outdated https://livehelperchat.com/article/view/45
Please help
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#2 2014-11-14 19:16:24
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: Possibility to see chat archive
Hi,
The most logical way would be just assign both department to Security audit users and that's all.
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#3 2014-11-18 08:38:06
- Yuri Novik
- Member
- Registered: 2014-07-07
- Posts: 6
Re: Possibility to see chat archive
In this case Auditors will get incoming chat requests but they aren't customer support
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#4 2014-11-18 15:48:29
- remdex
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: Possibility to see chat archive
Sorry, but the more I read the less sense I find in your report.... What exactly you are trying to achieve?
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#5 2014-11-20 12:12:11
- Yuri Novik
- Member
- Registered: 2014-07-07
- Posts: 6
Re: Possibility to see chat archive
I want to grant users permission to see chat archive of other department w/o to be assigned to incoming chats
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