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Kadel

Member

Registered: 2014-10-23

Posts: 1

Chat helpservice transfer to messenger?

Hello!

First of all I should mention: Awesome work overall. Thank you.

To the question:

Is it possible to have the whole customer chat service forwarded/transfered towards 3rd party IM system such as Skype/ICQ or similar messenger?
I've been searching around and I'm aware about the notification system that may be used, but I've got requested direct chat between customer and helpdesk via any kinda messenger tool.

Could I have missed something (perhaps a plugin), or it is currently impossible?

Thanks in advance.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Chat helpservice transfer to messenger?

Hi,

At the moment there is only desktop client with native support. And few options for notifications like XMPP, email messages etc, but no direct communication.