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#1 2014-10-22 11:16:20

Robotics445
Member
Registered: 2014-02-25
Posts: 64

Old chats spontaneously reopen

On a fresh install, I have an issue with old chats spontaneously re-opening themselves.

So, a chat that was closed (e.g.) 20 minutes ago by the operator, spontaneously reopens itself, as if the visitor has typed in a new message, on an old chat, when they have not.

The widget at bottom right pops up as if it's a new chat, and in the chat dialogue box in the back end, I see:

https://dl.dropboxusercontent.com/u/905 … Issue1.PNG

URL is safehavenwomensrehab.com. Any thoughts please on how to remedy?

Many thanks smile

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#2 2014-10-22 15:30:18

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Old chats spontaneously reopen

You can disable chats reopen in chat configuration.

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#3 2014-10-23 12:04:38

Robotics445
Member
Registered: 2014-02-25
Posts: 64

Re: Old chats spontaneously reopen

Thanks!

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