Which setting is it that creates all the user rows

David · 2014-01-26 01:08:10

Hi,
When i look at the online visitors i see many rows of the same user, i would like to see just the latest row so that there is no confusion as to which is the most current. Which setting in the config controls this, is it the tracking config or the footprint config? How do i just show the most recent row and that is all?
Thanks

https://groups.google.com/forum/#!topic … unoBMuAeU8

Remigijus Kiminas · 2014-01-26 06:42:19

Sorry but there should not be duplicates rows tor the same user. And i'm not sure what detting you are looking for

David · 2014-01-26 16:27:11

Thanks, once i disabled the footprint tracking then i got what i wanted. So what happens is that if i go to my site as a visitor and i go to 5 pages and footprint is ON, then i will have 5 records for the same person (each page visit is a seperate entry). If footprint is OFF then i will only have the latest one, which is how it is now. I have footpring OFF and i can go to multiple pages and when i refresh the online visitors page there is only one row (the lastest one) for that visitor which is what i wanted.

Lins JC · 2014-07-14 00:52:57

Hi i have the same problem.
when footprint is enabled, each time a same person changing pages, the system duplicates the records in ONLINE VISITORS PAGE. One record for each page, one above the other.
There are solution?

Em sÃ¡bado, 25 de janeiro de 2014 22h08min10s UTC-2, David escreveu:Hi,
When i look at the online visitors i see many rows of the same user, i would like to see just the latest row so that there is no confusion as to which is the most current. Which setting in the config controls this, is it the tracking config or the footprint config? How do i just show the most recent row and that is all?
Thanks

Remigijus Kiminas · 2014-07-14 07:58:58

Try to debug. This plain report is pointless for me and does not tell anything for me usefull. No steps to reproduce no way to fix.
Try to see this one. Perhaps there is some error then request is done.

http://livehelperchat.com/during-some-action-app-returns-white-screen-what-to-do-215a.html

You will be able to see what response you get after getstatus is executed following this method.

http://livehelperchat.com/i-have-embedded-widget-code-but-widget-is-not-shown.-what-to-do-265a.html

Perhaps you a missing some database updates. I really have no clue....

Jessie Brickner · 2014-07-15 13:25:51

Are you having this issue on the Online Visitor in the admin website or in the desktop app?

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#1 2014-01-26 01:08:10

Which setting is it that creates all the user rows

#2 2014-01-26 06:42:19

Re: Which setting is it that creates all the user rows

#3 2014-01-26 16:27:11

Re: Which setting is it that creates all the user rows

#4 2014-07-14 00:52:57

Re: Which setting is it that creates all the user rows

#5 2014-07-14 07:58:58

Re: Which setting is it that creates all the user rows

#6 2014-07-15 13:25:51

Re: Which setting is it that creates all the user rows

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