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#1 2013-08-27 20:04:43

odece brooks
Member
Registered: 2013-08-09
Posts: 9

request

hey Remi,
Is it possible you could addTranscript document of the conversation on the customer sideTime remaining before an agent will be with you how much person inline before that customer will be attended to.Thanks much

https://groups.google.com/forum/#!topic … _iS5aeVipY

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#2 2013-08-27 20:30:12

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,520
Website

Re: request

Hi,

1. Did not understood where to transcript it?
2. How do i know that?
3. Good idea in general.

If you wish that any of these would be implemented fill issue as enhancement in github smile


2013/8/27 odece brooks <odece...***.com>

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#3 2013-08-29 15:49:15

odece brooks
Member
Registered: 2013-08-09
Posts: 9

Re: request

Hello,
am asking if you can put a print out icon saying: (copy/print conversation) that customers can print out the conversation that they had with an agent

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#4 2013-08-29 17:02:07

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,520
Website

Re: request

Hi,

I see, just fill github feature request.

2013/8/29 odece brooks <odece...***.com>

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#5 2013-08-29 19:55:10

odece brooks
Member
Registered: 2013-08-09
Posts: 9

Re: request

Hello,
ok kool, sure i will do that asap!

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