Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2013-09-11 10:35:02

Dmax Maxee
Member
Registered: 2013-07-23
Posts: 9

Live Helper Chat IE 8 Javascript Error

Hi!
I just want to ask if you have already encounter this problem with IE 8, this problem occurs by chances sometimes it comes out and sometimes don't. I highly appreciate your help, if you solution to this error
Regards,Ray



https://groups.google.com/forum/#!topic … 3UUVNNY3D4

Offline

#2 2013-09-11 12:03:45

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,520
Website

Re: Live Helper Chat IE 8 Javascript Error

For that I need atleast javascript error itself.

2013/9/11 Dmax Maxee <dmax...***.com>

Offline

#3 2013-09-11 12:09:43

Dmax Maxee
Member
Registered: 2013-07-23
Posts: 9

Re: Live Helper Chat IE 8 Javascript Error

i already seen the problem it is about issues between IE 8 and  "a56e5201ad3140c7dd01ce2f223c3866.js" under the folder of /lhc_web/cache/compiledtemplates
on line 308 which is:

window.open(this.wwwDir + 'chat/single/'+chat_id,'chatwindow'+name+chat_id,"menubar=1,resizable=1,width=600,height=450");

the function doesn't run when the customer name has a whitespaces, i've been trying to edit this file but it doesn't take effect how can i edit this file to debug them

thanks!

Offline

#4 2013-09-11 13:22:13

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,520
Website

Re: Live Helper Chat IE 8 Javascript Error

I see. I will update LHC this evening and remove name attribute from this call. Meanwhile you can update to newer version of IE smile

2013/9/11 Dmax Maxee <dmax...***.com>

Offline

#5 2013-09-11 13:32:47

Dmax Maxee
Member
Registered: 2013-07-23
Posts: 9

Re: Live Helper Chat IE 8 Javascript Error

unfortunately it is a client requirement and the base OS is Windows XP neutral

Offline

#6 2013-09-11 17:47:42

Remigijus Kiminas
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,520
Website

Re: Live Helper Chat IE 8 Javascript Error

I have updated in github.
https://github.com/remdex/livehelperchat/commit/1ec4329407856a39de5940b488559c1f0c086b68


Not sure will it help you smile

2013/9/11 Dmax Maxee <dmax...***.com>

Offline

#7 2013-09-12 06:24:37

Dmax Maxee
Member
Registered: 2013-07-23
Posts: 9

Re: Live Helper Chat IE 8 Javascript Error

thanks, i wll give it a try

Offline

#8 2013-09-17 10:51:25

Dmax Maxee
Member
Registered: 2013-07-23
Posts: 9

Re: Live Helper Chat IE 8 Javascript Error

HI! will i be able to edit the code on this javascript file?

Offline

Board footer