Department Name in Chat Window

David Walker · 2013-12-20 21:54:30

Some agents are responsible for multiple departments but when a chat request arrives they cannot identify what department was selected when initiating the chat request.

If this functionality is not included please let me know what the bounty / cost would be to add this functionality. I'm sure other users would also appreciate this feature.
Thank you.

https://groups.google.com/forum/#!topic … yUZhBDnB88

Remigijus Kiminas · 2013-12-20 22:09:15

Could you be more precise where your agents cannot see to what department has come a request. Like in back office the last one string is a department name.

In this example the "Default" is department name.

2013/12/20 David Walker <dogatemy...***.com>

Some agents are responsible for multiple departments but when a chat request arrives they cannot identify what department was selected when initiating the chat request.

If this functionality is not included please let me know what the bounty / cost would be to add this functionality. I'm sure other users would also appreciate this feature.

Thank you.

David Walker · 2013-12-20 23:35:22

All of our agents use the web version of LiveHelperChat.
The current system requires the agent to..
- identify the chat session number- locate the main LiveHelpderChat tab where the agent logged in- find the chat by session number- obtain the department name- find the customer chat window- resume chatting with the customer
It would be easier to display the department name inside the window. We are happy to pay for this functionality when you have time to implement it. This is not an important feature.

Thank you.

On Friday, December 20, 2013 2:09:15 PM UTC-7, Remigijus Kiminas wrote:Could you be more precise where your agents cannot see to what department has come a request. Like in back office the last one string is a department name.

In this example the "Default" is department name.

Remigijus Kiminas · 2013-12-21 08:51:24

Hi,

You are right, it's my fail of the year that I have not included it in chat window, will be included in a few hours smile

2013/12/21 David Walker <dogatemy...***.com>

Remigijus Kiminas · 2013-12-21 09:00:06

Ok,

Implemented https://github.com/remdex/livehelperchat/commit/2c299595b127d1138f52c600a4bdc08e63acb9c8
No requirement to pay, but if you wish you can make a donation, anyway good find!

2013/12/21 Remigijus Kiminas <rem...***.com>

Announcement

#1 2013-12-20 21:54:30

Department Name in Chat Window

#2 2013-12-20 22:09:15

Re: Department Name in Chat Window

#3 2013-12-20 23:35:22

Re: Department Name in Chat Window

#4 2013-12-21 08:51:24

Re: Department Name in Chat Window

#5 2013-12-21 09:00:06

Re: Department Name in Chat Window

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