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#1 2022-07-27 20:34:31

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Why does a red "New" box show in chat?

For some reasons, a red box saying "New" with a dashed line under it shows after a short time in the visitor's chat box? This is annoying, how do we avoid this?

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#2 2022-07-27 20:35:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Why does a red "New" box show in chat?

Im not sure you can avoid.
Try to see in widget settings.

You can also try to check the free online documentation: https://doc.livehelperchat.com/


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#3 2022-07-27 20:45:20

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Re: Why does a red "New" box show in chat?

What causes it? It only recently started happening, can't figure out why. I didn't change the widget settings.

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#4 2022-07-27 22:10:03

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Why does a red "New" box show in chat?

Maybe you upgraded live helper chat?
In any case you can edit text and color in widget theme setting under the message style tab.
You can try to see if removing the text will avoid the new message label to be showed also maybe try to change color smile
Or maybe you can hide with some CSS if this previous steps doesn't helps.


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#5 2022-07-28 05:41:45

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,636
Website

Re: Why does a red "New" box show in chat?

This feature can't be turned off but you can change it's style using Widgtet theme
Widget themes -> Messages style

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#6 2022-07-29 19:47:54

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Re: Why does a red "New" box show in chat?

Can you say why it happens? Is it when a different operator answers, or what?

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#7 2022-07-29 19:56:55

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Why does a red "New" box show in chat?

The new message label is showed if the visitor or the operator receive a message but is not active on the page to see it so this indicator help the user or the operator to find new messages while them was inactive or away


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#8 2022-07-29 20:04:27

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Re: Why does a red "New" box show in chat?

Okay, thanks.

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#9 2022-07-29 20:05:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Why does a red "New" box show in chat?

You are welcome smile  cool


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