Live Helper Chat support forum.. Old google groups forum can be found here
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When logged in as a regular agent, if they click the"Canned Messages" link just below the chat message input box, the follow JS exception is triggered and the Canned Messages does not appear. If logged in as an administrator it works fine. Any ideas how to fix this?
[== Undefined ==]
853a6cc8fc98e3350d02c9f99195b422.js:2495 TypeError: c.map is not a function
at CannedMessages.js:127:14
at is (853a6cc8fc98e3350d02c9f99195b422.js:2495:84464)
at gl (853a6cc8fc98e3350d02c9f99195b422.js:2495:103262)
at t.unstable_runWithPriority (853a6cc8fc98e3350d02c9f99195b422.js:2495:129315)
at Ur (853a6cc8fc98e3350d02c9f99195b422.js:2495:46356)
at pl (853a6cc8fc98e3350d02c9f99195b422.js:2495:103021)
at Gs (853a6cc8fc98e3350d02c9f99195b422.js:2495:94797)
at 853a6cc8fc98e3350d02c9f99195b422.js:2495:46647
at t.unstable_runWithPriority (853a6cc8fc98e3350d02c9f99195b422.js:2495:129315)
at Ur (853a6cc8fc98e3350d02c9f99195b422.js:2495:46356)\
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I did find this forum post that sounds related: https://forum.livehelperchat.com/viewtopic.php?id=3838
It wasn't clear, but eventually I found: https://doc.livehelperchat.com/docs/canned/ -- I made sure "'lhchat', 'explorecannedmsg'" permissions were enabled, but that didn't seem to help.
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Make sure your mysql version supports json_extract if what update mysql/mariadb
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