Automate working hours

chee19996 · 2021-11-12 08:56:05

Hi,
Can I clarify how the functionality of department --> automate working hours. Why when working hours is set, but the live chat is still accessible when access during non working hours with operator online.

remdex · 2021-11-12 08:57:16

Read this how-to ignore operators status.1
https://doc.livehelperchat.com/docs/online-hours/

chee19996 · 2021-11-12 09:09:12

So, the automate working hours will only works when "Ignore users online statuses and use departments online hours" is set?

remdex · 2021-11-12 09:10:06

They work all the time, but avoids widget being online if the agent is online.

chee19996 · 2021-11-12 09:23:20

How to avoid widget being online if the agent is online during non working hours

remdex · 2021-11-12 09:24:01

.....

Read this how-to ignore operators status.1
https://doc.livehelperchat.com/docs/online-hours/

chee19996 · 2021-11-15 01:28:47

My widget always shows offline after I ticked "Ignore users online statuses and use departments online hours"

remdex · 2021-11-15 05:51:30

Means you setup incorrect online hours which time zone settings does not match the one you expect.

chee19996 · 2021-11-15 06:32:11

No, I setup the department work hours with correct time zone with 24 hours format, but it still not working as expected.

remdex · 2021-11-15 14:19:01

For invalid users setups are dedicated paid support. If it's bug - it's free smile

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#1 2021-11-12 08:56:05

Automate working hours

#2 2021-11-12 08:57:16

Re: Automate working hours

#3 2021-11-12 09:09:12

Re: Automate working hours

#4 2021-11-12 09:10:06

Re: Automate working hours

#5 2021-11-12 09:23:20

Re: Automate working hours

#6 2021-11-12 09:24:01

Re: Automate working hours

#7 2021-11-15 01:28:47

Re: Automate working hours

#8 2021-11-15 05:51:30

Re: Automate working hours

#9 2021-11-15 06:32:11

Re: Automate working hours

#10 2021-11-15 14:19:01

Re: Automate working hours

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