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#1 2021-10-20 13:54:35

taknts
New member
Registered: 2021-10-20
Posts: 3

Pending SMS message notification email not working.

Hi,
I tested the SMS with Twilio, inbound and outbound are working fine, but the pending SMS didn't send the notification email, other messages from the website "Visitor" working fine, I want to receive every pending message email notification. Please help

Tak

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#2 2021-10-20 13:55:46

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,926
Website

Re: Pending SMS message notification email not working.

Hi, please do not open a forum topic and a GitHub issue both.
You have opened a GitHub issue https://github.com/LiveHelperChat/liveh … ssues/1711


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#3 2021-10-20 14:14:15

taknts
New member
Registered: 2021-10-20
Posts: 3

Re: Pending SMS message notification email not working.

Hi PeopleInside,

Thank you for the advice, I believe not all the users will use both websites, and I am trying to find the answer from all available resources to resolve these issues, If I got the resolution from GitHub I will post it here too. It may help another user as well.

Tak

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#4 2021-10-20 14:15:56

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,926
Website

Re: Pending SMS message notification email not working.

Sure, the developer can be more busy than me.
You will need maybe to wait.


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#5 2021-11-01 14:52:39

taknts
New member
Registered: 2021-10-20
Posts: 3

Re: Pending SMS message notification email not working.

Hi Everyone,

I just want to post an update on this, I received an answer on GibHub "There is no such functionality as SMS alert."

So the incoming new SMS pending message will not send a notification email to the user. I hope that feature will implement in the near future.

Thank you LHC team.

Tak

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#6 2021-11-01 14:55:02

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,926
Website

Re: Pending SMS message notification email not working.

Hi taknts, thanks for the update.
Have you tried live helper chat mobile app?
https://doc.livehelperchat.com/docs/mobile/

Sorry to hear you cannot find full SMS support.


lol PeopleInside - Live helper chat - free limited forum support!
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ops If you want to support this open source project, just donate [see support page]
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