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#1 2021-08-30 08:54:09

Registered: 2019-02-28
Posts: 28

Bot with Twilio

I installed the twilio module and now trying to make it work with a chat bot.
I want to set the bot in a way that when a user writes a letter, it will run a certain trigger and continue the chat flow.

For example:
(customer interacts with phone through whatsapp): "Hey!"
(the bot answers automatically): "Welcome to the bot, type '1' to start troubleshooting, type '2' to chat with an operator".
(customer types a message): "1"
(bot): "Let's get started, is the problem in x or y?"... and so on

Is there a way to do such a thing?


#2 2021-08-31 15:45:18

From: Italy
Registered: 2014-04-10
Posts: 4,046

Re: Bot with Twilio

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You can try to ask question on Discord
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