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#1 2021-08-30 08:54:09

nightf
Member
Registered: 2019-02-28
Posts: 28

Bot with Twilio

Hi,
I installed the twilio module and now trying to make it work with a chat bot.
I want to set the bot in a way that when a user writes a letter, it will run a certain trigger and continue the chat flow.

For example:
(customer interacts with phone through whatsapp): "Hey!"
(the bot answers automatically): "Welcome to the bot, type '1' to start troubleshooting, type '2' to chat with an operator".
(customer types a message): "1"
(bot): "Let's get started, is the problem in x or y?"... and so on

Is there a way to do such a thing?

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#2 2021-08-31 15:45:18

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,926
Website

Re: Bot with Twilio

Hi, thank you for your post and question on the live helper chat forum!
Unfortunately the developer can be busy so the reply can take time or sometimes be missed.

You can try to ask question on Discord https://discord.com/invite/YsZXQVh
If you did not please check the documentation: https://doc.livehelperchat.com/

Thank you for your understanding, free support can be limited.
You can find also premium support: https://livehelperchat.com/support-13c.html


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