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#1 2021-05-14 15:42:18

Marcello
New member
Registered: 2021-05-14
Posts: 2

help with mail templates variable

Hello,
i begin to work on a customer who uses your chat but is not much customized. I'm trying to use the variable found in the mail templates. The send mail to user variable works fine but trying to use the other the output is this:
What should i do?

Thanks a lot

Marcello

Trascrizione chat avvenuta con MARINA DELLA GIOVANNA,

{email}

{uff_appartenenza}

Name: {name}
Email: {email}
Phone: {phone}
Department: {department}
Country: {country}
City: {city}
IP: {ip}
Created:    {created}
User left:    {user_left}
Waited:    {waited}
Chat duration:    {chat_duration}

testo della chat:
[0505-0505-2021202120212021 12:15:46] [MARINA DELLA GIOVANNA]

Last edited by Marcello (2021-05-14 15:44:24)

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#2 2021-05-14 15:56:01

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,841
Website

Re: help with mail templates variable

You can try to consult the documentation: https://doc.livehelperchat.com/
If you need more custom help you can consider the commercial support.
https://doc.livehelperchat.com/docs/smt … -templates

I don't know what kind of template you need.


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2021-05-14 16:09:36

Marcello
New member
Registered: 2021-05-14
Posts: 2

Re: help with mail templates variable

simply if i write in the message body {additional_message} i have the output i expect in the mail. but if write any other variable like {email} the output is Email: {email}. I looked in the forum and found only this (topicid 1226) that not explain how it works.


hope you help me

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#4 2021-05-14 16:56:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,841
Website

Re: help with mail templates variable

Marcello, I'm not the developer.
The developer is busy maybe helping business activity or developing the software.
You can try to wait here for see if you get any reply but I'm not understanding what you need.
Maybe you expect to have a full documentation on all possible variable like {email}, {country}, etc but I cannot give to you and don't know if is it.

I use the default email template and it's OK for me.
If you need custom support, fast support you can consider the commercial support: https://livehelperchat.com/support-13c.html
this will help also the project to stay live.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#5 2021-05-15 04:47:04

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,507
Website

Re: help with mail templates variable

Varaibles you see in default e-mail tempalte is only the one supported there.

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