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#1 2021-05-04 15:45:04

karlitoxz
Member
Registered: 2021-02-10
Posts: 12

error -> widget -> send chat

Good morning, I have noticed that when a user has the preloaded email "lhc.email" and they try to send a copy of the chat, they get "invalid email"; However, if any character is deleted and it comes back and writes, at that moment if it lets the mail be sent.

1620142630_error01.jpg

1620142651_error02.jpg

it does not affect operation, but for a user it can be confusing.
Thanks for the software every day I learn more about it and it is amazing.

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#2 2021-05-13 22:17:07

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,834
Website

Re: error -> widget -> send chat

Hi, thank you for your message and sorry for the delay!
I have tried to reproduce that but I was not able to.

It happens also with other chat language?
Are you able to replicate in the demo of live helper chat?


lol PeopleInside - Live helper chat - free limited forum support!
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#3 2021-05-14 13:52:44

karlitoxz
Member
Registered: 2021-02-10
Posts: 12

Re: error -> widget -> send chat

Good morning, I put you a little more in context, when you start the chat the mail is collected, with which at the end of the chat, if the user sends a copy of the chat "Send chat", the mail is already preloaded without the write it down; when you hit the send button, the error is triggered; and so the error will continue unless at least one character is deleted and rewritten.

I could not replicate the live help since there you have to write the mail completely.

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#4 2021-05-14 13:57:51

karlitoxz
Member
Registered: 2021-02-10
Posts: 12

Re: error -> widget -> send chat

I also wanted to ask you, if when you find errors this is the right place to report them.
As always thank you very much, and I have been learning a lot about the use of bots and respAPIs and it has been great. angel  angel  angel

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#5 2021-05-14 15:02:49

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,834
Website

Re: error -> widget -> send chat

The forum is the right place.
I tried to replicate starting as user a chat inserting name and email.
Ending the chat than send chat, no errors for me.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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