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#1 2021-04-04 20:46:33

Evail
New member
Registered: 2021-04-04
Posts: 8

problem with mobile version

Cannot login. Lhc chat is installed on subdomain. I always get "Login was not successful". I have changed the .htaccess file as recommended.  User has the administrator role. Could anybody give any advice what to try else?

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#2 2021-04-04 20:49:01

PeopleInside
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From: Italy
Registered: 2014-04-10
Posts: 3,809
Website

Re: problem with mobile version

Hi, welcome in the live helper chat forum!
I'm sorry for the error you are facing. Are you sure credentials are correct? Umh the error should be different so seems is not a credential issue.

Do you have this issue just in the mobile? This happen in the browser or where, in the LHC app?
From Desktop are you able to login?
Have you tried a different browser?


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#3 2021-04-04 20:58:01

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

I have checked the Login and password several times.
Do you have this issue just in the mobile?  - YES
This happen in the browser or where, in the LHC app? - Only in mobile version (android)
From Desktop are you able to login? - YES
Have you tried a different browser? - I have tried to install the mobile version on different devices, but I got the same result on all of them.

There is one more interesting moment, that I mentioned:
I dont have https certificate for subdomain, but if I put the https instaid http - I get another mistake: "Control character in string"

Last edited by Evail (2021-04-04 20:59:32)

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#4 2021-04-04 21:17:48

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,809
Website

Re: problem with mobile version

Maybe not having HTTPS can be an issue for the mobile app.
If I well remember I read this issue somewhere.

Today should be not difficult support HTTPS with let's encrypt certificate or maybe a cheap SSL service like ssls.com where i bought certificates in the past.
If you are not able to use HTTPS you can try to login by the web interface in a mobile device, app maybe will not work without HTTPS.


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#5 2021-04-05 09:34:48

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

I just have installed the ssl sertificate...But I still get the same mistake: "Control character in string".Any other ideas how I can solve this problem?

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#6 2021-04-05 10:00:34

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,809
Website

Re: problem with mobile version

Can you please try to share a screenshot?


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#7 2021-04-05 10:13:33

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

Yeap.
screenshot 1
screenshot 2

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#8 2021-04-05 10:20:42

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,809
Website

Re: problem with mobile version

Thanks, I'm forwarding this to the developer remdex that should reply to you soon here, if not try to update me here.
Have a good day.


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#9 2021-04-05 11:45:06

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,452
Website

Re: problem with mobile version

I can't help as it's your personal server configuration issue. For that is commercial support.

And as app tells remove slash at the end of url.

And try url like "https://chat.tatianatur.ru/index.php" as you are not using nginx configuraiton to support URL without index.php

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#10 2021-04-05 11:49:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,809
Website

Re: problem with mobile version

remdex wrote:

I can't help as it's your personal server configuration issue. For that is commercial support.
And as app tells remove slash at the end of url.

Umh the strange thing is also in the first screenshots where the final slash was not present the error of character is so be sure to have not included spaces or other strange strings.
Also seems you are not forcing SSL, this can also be a cause of the issue: your chat still be loaded in http, I suggest to force https and this is server configuration.
You can maybe do this adding in the root folder an htaccess directive; you can look on Google how to do.


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#11 2021-04-05 12:24:56

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

Looks like it doesn't matter what I type at the end of url line. I still get the same mistake. I will try to force server to work with ssl and post the result a little bit later.

1617625265_screenshot_20210405_151640_com.livehelperchat.chat.jpg
1617625273_screenshot_20210405_151959_com.livehelperchat.chat.jpg

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#12 2021-04-05 12:27:22

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,809
Website

Re: problem with mobile version

Let us know, let also know what version of the Android app you are using.
Have you downloaded and installed from the Play Store?

I use the mobile app in a server that force HTTPS and I have no issues


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#13 2021-04-05 14:07:39

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

nope...I forced the server to work only with https, but I still get the same mistake.
Yes I have downloaded it form Play Store. I don't know how I can check the version of app, becouse the only window I get is login window, and I am not able to go further.
There is something else sad

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#14 2021-04-05 14:11:54

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,452
Website

Re: problem with mobile version

Try
"https://chat.tatianatur.ru" and check append index.php to url.
That's all I can help. Aslo make sure you are using correct nginx config as now https://chat.tatianatur.ru/site_admin/user/login/ is throwing an error.

Also check that you are using nginx/apache configs. As seems you have some nginx or apache working together.
https://doc.livehelperchat.com/docs/mob … cant-login

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#15 2021-04-05 14:24:14

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

1. Looks like you were trying to enter at the moment when I played with settings. Now the link is working

2.
... and check append index.php to url:
1617632428_screenshot_20210405_171857_com.livehelperchat.chat.jpg
I did it, but got the same result:(
Thank you for help anyway(

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#16 2021-04-05 14:36:28

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,452
Website

Re: problem with mobile version

Try to ping me on discord. As with invalid logins I don't get this error. You can try to remove server and add again as fresh one.

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#17 2021-04-05 14:40:54

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,452
Website

Re: problem with mobile version

This error is also shown if invalid logins are provided looks like.

So I can verify this error not incorrect one is shown if logins are incorrect. Make sure you have not made error in your logins.

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#18 2021-04-05 14:46:20

Evail
New member
Registered: 2021-04-04
Posts: 8

Re: problem with mobile version

I agree, looks like reinstall the server is the only way. I just succsessfully connected to demo, so the problem is definatly on server side. After that I typed a wrong login/pass and tryed to connect to my server and again I get the same mistake.
1617633950_screenshot_20210405_171857_com.livehelperchat.chat.jpg

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